Data Entry Customer Service

Shakela Herring

Fort Lauderdale, FL ***** US Citizen

Available to work 100% Remote

Skills

Years of Experience

Admin Assistant

5+

Meeting/Travel arrangement/reports

5+

MS Office (Excel, Outlook and Word)

5+

Summary:

Proven talent for aligning administrative operations strategy and objectives with customer service and data entry professionalism to achieve maximum operational impacts

Adept at managing and coordinating office operations, as well as utilizing strong organizational and communication skills to build effective working

Exceptional dedicated professional with keen interpersonal, communication, and organizational skills, as well as observational and administrative expertise.

Education:

Business Broward College - Fort Lauderdale, FL August 2005 - June 2008

Associate's degree

Boyd Anderson high school August 2003 - June 2005

High school diploma

Skills:

Administrative Assistant(5+ years)

Customer service (10+ years)

Typing (10+ years)

Troubleshooting

Desktop Support

Team Management (4 years)

Microsoft Windows (10+ years)

Network Administration

Operating Systems

DataStage (1 year)

Customer relationship management

Work Experience:

Alorica

April 2024-September 2024(temp)

Data Entry Remote CVS

•Ensures confidentiality and security of sensitive data and reports including personnel data, subscriber personal data, and financial data

•Manage spreadsheets

Vertical Bridge - Boca Raton, FL

August 2023 - April 2024

Administrative Assistant Remote

Provides administrative support to ensure efficient operation of office.

Answers phone calls, schedules meetings and supports visitors. Carries out administrative duties such as filing, typing, copying, binding and scanning.

Completes operational requirements by scheduling and assigning administrative projects and expediting work results. Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.

Nations Benefits - Fort Lauderdale, FL

April 2019 - August 2023

Data Entry Clerk/Supervisor Remote

Through management, oversight, review, and training, ensures data entry services are completed in an accurate, efficient, and timely manner.

Ensures confidentiality and security of sensitive data and reports including personnel data, subscriber personal data, and financial data.

Demesmin & Dover PLLC - Fort Lauderdale, FL

February 2018 - March 2019

DATA ENTRY SPECIALIST REMOTE

Assists lawyers and paralegals in administrative tasks

Prepares legal documents

Investigates legal cases

Prepares court materials

Interviews clients

Takes notes during hearings

Files and maintains legal documents

Brandsmart USA - Fort Lauderdale, FL

June 2016 - January 2018

DATA ENTRY

Handling incoming and outgoing packages in a warehouse. Tracking inventory

Keeping accurate records Packaging and weighing items

Printing shipping labels and postage Inspecting goods received for damage Distributing products to other departments

Ferguson Consulting, Inc - Fort Lauderdale, FL

September 2011 - March 2016

Customer Service Associate/Front Desk

Answering the front desk phone, taking messages, transferring calls and filing papers

Royal Seas Cruises - Fort Lauderdale, FL

June 2007 - April 2010

Team Manager

ROYAL SEAS CRUISES,INC. - Fort Lauderdale, FL

June 2007 - April 2010

Customer Service Representative

We Booked Cruises For Families.

Inbound And Outbound

Awards:

Employee of the week October 2020

Employee of the week November 2021

Certifications and Licenses:

Warehouse Brandsmart May 2017 to December 2020

Forklift Certification Driver's License November 2020 to November 2027

Certified Scrum Master

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