Customer Service Injection Molding

Michael James

*** ****** **. ********* **. ****3

Cell: 209-***-****

E-Mail: ******************@*****.***

Summary

Willing to learn, and grow with company, reliable. I speak English, and Spanish. Clean DMV.

Skills

Welder, Driver, Labor, Microsoft Word, Painter, Warehouse, Forklift experience. Knowledgeable in different types of equipment. People friendly, respectful. Customer is always right. Automotive production assembly, injection molding.

Bilingual in English and Spanish

Computer proficient

Quick learner

Microsoft Office

Client-focused

Positive learning process

Excellent communication

Excels in customer service

November 2015 to February 2018

A-Tool Shed Santa Clara, CA

Driver, Customer Service

Dealt with customer hands on, made sure that they knew how to use the equipment they rented for whatever project they were doing. I came to know that a lot of customers don't ask for assistance, but I'm driven by positive motivation to assist whenever possible.

Inputted information from customer calls and onsite service visits into the company's system using Microsoft systems.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Education and Training

Mt. Pleasant H.S. San Jose, CA

GED

1983 Regional Vocational Center San Jose, CA

Cert. Welder, might, tight, structural steel

2012 Creekside Adult School Tuolumne, CA

Microsoft Word cert. Access, Powerpoint, Excel, Word

expeirence in assembly production, and injection molding.

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