Customer Service Representative

Abiola Oguntuyi

********@*******.*** 478-***-**** Addison, TX

SUMMARY

Seasoned professional with over 7 years of customer service experience, including as a Customer Service Representative. Skilled in technical support, issue resolution, and enhancing customer satisfaction across various industries. Seeking a Costumer Service Representative role to leverage empathetic communication and problem-solving abilities. WORK EXPERIENCE

Work From Home Solutions Remote

Outbound Telesales Representative Feb 2022 - Present

• Communicate product and service advantages to foster client comprehension and engagement, adhering to established scripts.

• Elevate lead conversion rates by effectively translating client needs into sales opportunities.

• Bolster brand recognition by maintaining outstanding customer relations through empathetic and attentive communication.

Teleperformance/ Apple Inc Remote

MacOS and iOS Service Desk Support Feb 2022 - Sep 2023

• Troubleshot and resolved MacOS and iOS technical issues, delivering effective solutions and enhancing system reliability for users.

• Managed successful installation and integration of computer systems, optimizing performance and user productivity.

• Configured hardware components to meet specific user needs, ensuring seamless functionality and user satisfaction.

Brooksource/7-Eleven Remote

7NOW Analyst- Temp Feb 2021 - Oct 2021

• Analyzed delivery service metrics to identify and resolve performance issues, enhancing operational efficiency.

• Worked with cross-functional teams to develop and implement solutions for customer concerns, leading to service improvements.

• Contributed to the elevation of customer satisfaction through diligent analysis and collaborative problem-solving efforts.

Harte Hanks/ HBO MAXX Remote

Help Desk Representative II May 2020 - Apr 2021

• Provided thorough technical assistance for a range of streaming devices, maintaining high levels of customer satisfaction and device performance.

• Recorded detailed customer interactions and resolutions, facilitating the enhancement of service quality and delivery.

• Assessed user feedback to inform and improve ongoing support processes and procedures. CTG (Computer Task Group)/IBM Buffalo, NY

Service Desk Representative-Temp Oct 2020 - Jan 2021

• Diagnosed and resolved hardware and software issues remotely, enhancing system performance and user productivity.

• Implemented security updates, including patches and antivirus software, to bolster network defense and system reliability.

• Maintained accurate records of troubleshooting activities using a ticketing system to ensure effective communication within the IT team.

Kea Cloud Inc Remote

CSR- AI Trainer- Remote Oct 2019 - May 2020

• Enhanced customer service operations by integrating AI technology, leading to streamlined order processing and improved clarity in customer interactions.

• Addressed customer needs and resolved complaints effectively, utilizing AI tools to assist with order placements and manage special requests.

Walmart eCommerce Fort Worth, TX

Senior Resolution Specialist II Jul 2019 - Oct 2019

• Resolved advanced customer service issues through the execution of refunds, adjustments, and coordinating returns, thereby enhancing customer satisfaction and retention rates.

• Conducted thorough analysis to identify root causes of online transaction discrepancies, leading to the development and application of corrective measures for product and order irregularities. Centralized Showing Service Euless, TX

Customer Service Representative Jan 2019 - Jun 2019

• Facilitated seamless interactions between real estate agents and homeowners by resolving numerous property showing inquiries, ensuring clear and effective communication.

• Created and upheld guidelines for property showing limitations, optimizing access for authorized parties and boosting the efficiency of customer service operations. U-Haul International Phoenix, AZ

Reservation Sales Agent- Remote Jul 2018 - Dec 2018

• Analyzed inventory databases to coordinate equipment reservations, successfully matching customer scheduling requirements.

• Delivered customized rental equipment and storage facility rate quotes to meet specific customer needs. Federal Emergency Management Agency Denton, TX

Customer Service Representative (Individual Assistance)- Temp Sep 2017 - Mar 2018

• Conducted thorough interviews to document victim information accurately, maintaining database integrity and adherence to procedural protocols.

• Evaluated disaster-related losses to ascertain program qualification, clearly conveyed benefits to applicants, and ensured prompt case management and follow-up.

EDUCATION

University Of Abuja

Bachelor of Arts, English and Literary Studies

Nigeria

May 2010

SKILLS

Problem Resolution • Organization and Record Keeping • Inbound Call Answering • Microsoft Office • E-Commerce

• Software Troubleshooting • Windows • Microsoft Excel • Microsoft Word • CRM Software • SCCM • Help Desk Support • MacOS • Problem-Solving • Conflict Resolution • Customer Relationship Management (CRM) • Communication • Data Entry • Sales force • JIRA/Confluence • Sales Expertise • Active Listening • Cotiviti • Confidentiality and HIPA • Adherence to Policies and Procedures • MModal

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