Quality Assurance Project Management
Resume:
WILLIAM SMITH
Baltimore, Maryland *****
***********@*****.***
Successful Warehouse Manager offering strong background in supervising and mentoring 63 employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.
Multi-unit operations management
Staff training and development
Performance reporting
Cost reduction and containment
Multidisciplinary collaboration
Policies and procedures implementation
Incidents management
Workforce training
Process improvement strategies
Solutions development
Systems implementation
Product management
Project management abilities
Planned equipment constraints
Communication improvements
Team Building/Leadership
Maintenance planning
Health and safety compliance
Staff development
Conflict mediation
Invoice processing
Quality assurance and control
Project management
Continuous improvements
Document control
Cost reduction strategies
Warehouse operations
Organizational Management
Production
Goal attainment
Client relationships
Workforce Management
Quality assurance controls
Customer relationship management
Microsoft Office expertise
Management
05/2020 to Current
BRAINCOOLINC.
Annapolis, Maryland
Executive Operations Manager
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control. Implemented policies and standard operating procedures and managed quality, customer service and logistics. Delivered positive customer experiences by implementing effective quality assurance practices. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Provided strategic recommendations to supervisors regarding new or modified company practices. Designed and implemented hiring and training practices for personnel. Designed and analyzed internal reporting systems and procedures for company. Supervised, assisted and coached other operations managers. Maintained regular engagement with key client contacts while influencing key stakeholders. Established short- and long-term company goals, policies and procedures, monitoring progress and results. Represented organization to governmental agencies, funding agencies and general public. Drafted budgets, kept financial reports and presented results to supervisors. Motivated team members and devised strategies to improve workflow. Delegated work to staff, setting priorities and goals. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company SUMMARY
SKILLS
EXPERIENCE
programs.
Directed or coordinated financial or budget activities to fund operations and maximize investments. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Implemented campaigns and promotions to help with developing goods and services. Coordinated and directed activities of businesses or departments concerning production, pricing and sales. Mitigated business risks by working closely with staff members and assessing performance. Forecasted customer demand to set prices or credit terms for goods or services. Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked. Implemented successful business strategies to increase revenue and target new markets. Prepared staff work schedules and assigned team members to specific duties. Formed and sustained strategic relationships with clients. Monitored progress by establishing plans, budgets and measuring results. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Created effective business plans to focus strategic decisions on long-term objectives. Structured HR consulting services to support clients during organizational developments and changes. 01/2018 to 05/2020
ELECTROLUX
Aberdeen, MD
Operations Manager
Managed materials to meet production goals and specific customer demands. Monitored equipment, checked supplies and coordinated manpower to meet expected demand. Established and updated production schedules to meet changing demands. Reviewed individual employee performance to correct issues and enhance productivity. Maintained top-notch quality control standards and eliminated downtime to maximize revenue. Presented performance and productivity reports to supervisors. Anticipated and tracked operational and tactical risks to provide strategic solutions. Generated performance and labor strategies to compete in new and existing markets. Controlled departmental facilities use and approved requests for repairs or improvements. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control. Delivered positive customer experiences by implementing effective quality assurance practices. Planned delivery routing, team workflows and promotional initiatives. Implemented policies and standard operating procedures and managed quality, customer service and logistics. Published customer satisfaction results from feedback forms and correspondence. Conducted employee observations and documented findings. Enforced federal, state, local and company rules for safety and operations. Produced SOPs to document workplace procedures and optimize productivity through standardization. Analyzed and controlled materials, supplies and equipment operational expenses. Responded to information requests from superiors, providing specific documentation. Monitored resource use to achieve set goals within budget constraints. Measured and reviewed performance via KPIs and metrics. Addressed customer concerns with suitable solutions. Crafted operations best practices using audits and project management team feedback. Conducted periodic assessments to evaluate company's financial performance. Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
03/2017 to 07/2018
XPO LOGISTICS
Aberdeen, MD
Second Shift Production Supervisor
Demonstrated great teamwork skills with staff members involved in production and transport. Received, stored and shipped goods and materials.
Monitored work areas for cleanliness and functionality and removed obstacles for safety. Maintained business operations by communicating with coworkers and managers. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. Assigned tasks to employees and monitored productivity, performance and task completion. Enforced company policies, answered coworkers' questions and trained new personnel. 12/2015 to 03/2017
MCCORMICK SPICE MILL
Cockeysville, MD
Third Shift Lead/Certified Forklift Trainer
Managed and supervised daily activities of 22 team members to verify fulfillment of customer orders and adherence to general warehouse operations.
Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters. Assigned tasks to employees and monitored productivity, performance and task completion. Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
Supervised equipment upgrades and modifications.
09/2012 to 12/2015
CAPITAL TRISTATE
Upper Marlboro, MD
Safety Trainer/Forklift Operator
Maintained current forklift training and certification as required by company policies. Maneuvered forklift over and around loaded pallets, boxes and other materials. Unloaded incoming items from trucks and rail cars and transported materials to staging area. Transported material to correct locations and documented inventory changes. Inspected lifts before use to prevent damage to goods. ASSOCIATE OF APPLIED SCIENCE: MARKETING 05/2006
Southside Community College, Lawerenceville VA
Warehousing
Completed coursework in Warehouse safety, Warehouse Op training, and WMS. Operations training in warehouse picking/processing
EDUCATION AND TRAINING
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