Customer Service Continuous Improvement
Resume:
ABOUT ME
Dedicated hospitality professional with extensive experience in enhancing guest experiences. Proficient in managing check-in/out processes, reservations, and providing exceptional customer service. Skilled in food and beverage service, housekeeping standards, and event management. Committed to collaboration and continuous improvement, ensuring operational excellence and guest satisfaction in every interaction. WORK EXPERIENCE
Receptionist
The Competent Hotel Private Limited [ Peninsula Redpine, Peninsula Grand, Origin Boutique ] 3star [ 01/02/2024 – Current ]
Address: Peninsula Redpine, Near Airport Road Metro Station, Andheri East, Marol, Mumbai 022-********, 022-********/2/3, 400047 Mumbai (India) Website: https://www.peninsularedpine.in/ Email address: reservati *****************@*****.*** Name of unit or department: Front Desk Receptionist - Business or sector: Administrative and support service activities
Customer Service & Support
• Greet and welcome guests.
• Answer customer inquiries and resolve complaints.
• Manage special requests and ensure satisfaction. Staff Management
• Train and supervise front office staff.
• Schedule shifts and oversee operations.
Administrative Duties
• Maintain a tidy reception area and stock supplies.
• Manage mail distribution and inventory.
Record-Keeping & Reporting
• Update records and prepare monthly management reports.
• Monitor and manage office budget.
Communication & Coordination
• Direct visitors to appropriate personnel.
• Handle incoming phone calls and manage meeting schedules. Safety & Compliance
• Enforce cash-handling and security procedures.
• Maintain office access and safety protocols.
Additional Responsibilities
• Arrange travel and accommodations.
• Perform clerical tasks (filing, photocopying, etc.).
• Assist with HR tasks (recruitment, onboarding).
Hygiene & Standards
• Ensure cleanliness and hygiene in the reception area. Moinnawaz Munihaz Mulani
Nationality: Indian Date of birth: 15/12/2001
Phone number: +91-846*******
Email address: ***************@*****.***
WhatsApp Messenger: [+91] 846-***-****
LinkedIn: https://www.linkedin.com/in/moinnawaz-mulani-9976a3222 Home: Sayyad Buranuddin Baba chowk near yadagar bakery Taluka Dindori, Dist - Nashik, 422202 Nashik (India)
Industrial Training
Radisson Blu [ 05/06/2023 – 08/11/2023 ]
Address: Radisson Square, Narwala Bypass Road, 80006 (India) Name of unit or department: Front office, F & B
, Housekeeping, Event Management, Culinary representation, Hosting etc - Business or sector: Arts, entertainment and recreation
Front Office
• Assist with guest check-in and check-out procedures.
• Manage reservations and ensure accuracy in guest details.
• Provide excellent customer service by addressing inquiries and resolving issues. Food and Beverage
• Work in service roles (server, barista, in-room dining).
• Set up and clean dining areas before and after service.
• Familiarize yourself with the menu to make recommendations. Housekeeping
• Learn to inspect guest rooms for cleanliness and maintenance.
• Assist in managing housekeeping supplies and inventory.
• Fulfill specific guest requests regarding room amenities. Event Management
• Help set up for conferences, weddings, and other events.
• Support event coordinators to ensure smooth operations. Marketing and Sales
• Learn about current promotions and assist in marketing efforts.
• Help gather and analyze guest feedback for service improvement. General Responsibilities
• Collaborate with various departments to enhance guest experience.
• Participate in training sessions and workshops to improve skills.
• Maintain accurate records of tasks and reports as required. Customer Relationship Manager [CRM]
Krishna Motors [ Automobile Industry] [ 02/11/2021 – 25/04/2023 ] City: Nashik Maharashtra Country: India Email address: *****************@*****.*** Name of unit or department: Customer Service - Business or sector: Wholesale and retail trade; repair of motor vehicles and motorcycles
Duties and Responsibilities
• Develop Strategies: Enhance customer satisfaction and loyalty.
• Manage Interactions: Oversee customer communications across all channels.
• Resolve Issues: Address complaints promptly.
• Monitor Feedback: Analyze feedback for improvements.
• Utilize CRM: Manage customer data and interactions.
• Analyze Data: Identify trends and growth opportunities.
• Lead Team: Mentor customer service representatives.
• Collaborate Cross-Functionally: Align with marketing, sales, and product teams.
• Ensure Excellence: Maintain professionalism in all interactions.
• Resolve Conflicts: Effectively handle customer issues.
• Manage Communication: Oversee multichannel interactions.
• Strategic Planning: Develop plans to boost retention and revenue.
• Conduct Market Research: Stay informed on trends and competitors. Sales Executive [probation period]
Biosis pvt ltd [ 29/12/2020 – 19/10/2021 ]
City: Nashik Maharashtra Country: India Website: biosisplants.com Name of unit or department: Sales Executive - Business or sector: Administrative and support service activities Duties and Responsibilities
• Market Research: Identify sales opportunities and assess customer needs.
• Lead Generation: Actively pursue new prospects via cold calling, networking, and social media.
• Client Engagement: Schedule meetings, listen to client concerns, and provide tailored solutions. Other language(s):
English
LISTENING C2 READING C2 WRITING C1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
• Negotiation & Closing: Effectively negotiate deals and manage objections or complaints.
• Relationship Management: Maintain strong client relationships through ongoing support and guidance.
• Sales Performance: Generate leads, make sales calls, and consistently meet or exceed targets.
• Team Collaboration: Participate in team meetings to enhance collective performance. Store Assistant
Sayadri Farms [ 04/01/2019 – 28/04/2019 ]
Address: Gat No. 314/2/1 A/P Mohadi, Tal.dindori Nashik, Maharashtra, 422207 Nashik Maharashtra (India) Busin ess or sector: Administrative and support service activities Duties and Responsibilities
• Customer Engagement: Greet and assist customers, providing exceptional service.
• Sales Processing: Handle transactions and ensure customer satisfaction.
• Store Maintenance: Keep the store clean, organized, and visually appealing.
• Inventory Management: Process shipments and restock items as needed.
• Needs Assessment: Identify customer needs and recommend products.
• Loss Prevention: Monitor activities to deter theft and address complaints.
• Price Audits: Conduct audits to correct pricing discrepancies.
• Visual Merchandising: Create attractive displays to engage customers.
• Inventory Support: Assist with receiving shipments and store operations. EDUCATION AND TRAINING
Bachelor's degree
Gargi Agriculture & Traning Institute [ 15/07/2020 – 27/07/2023 ] City: Nahsik Maharashtra Country: India Website: https://www.gargiedu.com/ LANGUAGE SKILLS
Mother tongue(s): Hindi
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS
Microsoft office / Microsoft Office / Good listener and communicator / Stock/Inventory Control / Store Management System / Computer Literate: Computer Application / Cashier's administration / Strong customer care Skills / Hotel Operating system Opera / Knowledge of additional services in the hotel / good customer service, professionalism, responsibility / hospitality / Hospitality and sale / Multitasking and time management / Great communication skills / Conflict-management skills / Operational knowledge / Financial skills / Technical skill / Conflict Resolution / Commerical Awarness / Technology Proficiency / Hospitality management / Front Office / Front desk operations / hotel software / Knowledge of WINHMS software / Online reservation channels management / check-in check-out / check lists
Client Acquisition & Retention
Good communication skills & desire to achieve results Digital literacy
Customer service skills & work ethic
Adaptability in related roles
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