Application Support Retail Solutions
Resume:
I.Jamshid khan
Resume Highlights:
Implementation
Retail Solutions
Application Support
Sales and Purchase
Accounts with Stock
ERP
Address for communication:
No 61/15 Jambulingam Main Road
G.K.M. Colony
Chennai – 600 082.
Email - *********@*****.***
Contact No – 994**-*****
OBJECTIVE:
To develop the existing skills, knowledge and to seek challenges with the motive of achieving growth within a progressive environment with opportunities is for professional growth based on performance and accomplishments
SKILL SETS:
Basic Prerequisites for Implementation.
Computer Based Applications: MS PowerPoint and MS Word.
MS Excel – Pivot Table, Pivot Chart & Formulas.
Implementation – Windows based and Web based products.
Ability to review policy documentation and work environment.
Pre and Post Implementation Support.
Delivery of Committed Points.
Skilled to work on various software product and services.
Good verbal and written communication skills and good interpersonal skills.
Ability to work in a Team efficiently and Willingness to learn.
Experience
Technical Associate from Level Five Solutions Pvt Ltd from Mar 2022 to Present
Handling F&B and Retail Application Implementation and Support.
Handling the KDS & Mobile POS Issues.
Supporting Singapore & Middle East and Other Country Customers.
Network Issue and Printer Related issue resolving.
Pre Live and Post Live issues handling.
Complete product training given to customer.
Handling the Sales related discrepancy issues.
Troubleshoot and resolve application issues escalated from end users.
Analyze application data to assess performance and uncover problems.
Work in team environment to complete all testing activities according to schedule.
Coordinate resolutions with development team and project managers.
Complete root cause analysis of defects.
Proper support to the customer on time and managing the good relationship with customer.
Implement the software and troubleshooting.
Support the customers via ticketing tool, Phone, Email Odoo and Whatsapp.
Assure Care Member From Gofrugal Technologies from 2018 to 2019.
Handled Cloud base Application of TruePOS Implementation and Support.
Customer Support Calls will receive through Intelligent will solve the issues.
Handled the Support issues for3000+ Patanjali TruePOS Customers.
Will resolve the Sales, Purchase and Inventory issues on time.
GST E-Filing issues handling.
Finance & Accounts Module issues will resolve.
Online and Offline issues will check and resolve.
Migration and SQL issues will resolve.
Strong consulting background, have given solutions to customers on different verticals like FnB, Supermarkets, Hypermarkets, Retail, etc.
Worked closely with different teams like marketing & management team, development & testing team,sales & delivery team, CST & support teams to provide input and share experiences.
Maintained 80% of conversion ratio from prospect to customers during the presales & demo, Strong gap analyzing skills during the SOP documentation and UAT implementation,
Pathfinder Enterprise solutions Pvt Ltd 2011 – 2018
Implemented POS PATROL, Focus-ERP, Retail Applications, Food Court Management and Mall & Lease Management Solutions.
Key Responsibilities:
Attending project meetings where the project manager/coordinator has requested my presence and input.
Evaluate resource requirements and billable man hours for change requests and submit it for approval from the management.
Preparing complete plan of action regarding the implementation before delivering to customers.
Provide online and In-person training for users on existing functionalities.
Keep the project team updated with daily progress reports on any assigned actions.
Troubleshoot and resolve customer complaints/queries in accordance with the Standard Operating Procedure (Phone, Email and In-Person Support)
Analyze, track, report, co-ordinate & fix bugs if any, and perform quality checks. Resolve frequently occurring issues on priority.
Raise support tickets with Internal ERP (CRM) support and follow up for solution.
Handling client implementation issues/Managing technical support services
Liaised with clients for support services, Trained new Implementation Specialists in implementation of project.
Training on ERP to more than 100 + customers including International Airports.
Successfully Implemented ERP system to customer all the way through Data Migration which includes Data collation, data cleaning and Data uploading.
Followed the UAT exercise in the local environments before moving it to the productions, Knowledge Transfer to Colleagues about the system efficiency and BI reports view to Improve Business standards, streamlining the process that are critical to customers’ requirements and paved way to implementation success.
Smoothening the processing by acting as a bridge amongst departments, avoiding communication gaps
Act as a resource to assist project team in Product Development and/or Testing process to ensure integrity of data conversions prior to go-live.
Assist clients with post-live support queries when needed.
Achievements in PAHFINDER
Training and support on retail and POS & POS patrol products to more than 300 + customers including International Airports.
Successfully Implemented retail and POS & POS patrol to customer all the way through Data Migration which includes Data collation, data cleaning and Data uploading.
Trained Help Desk Team on Ticket Handling.
Knowledge Transfer to Colleagues about the system efficiency and BI reports View to Improve Business standards.
Achieved best Employee of the year & Project of 2014.
ACADEMICS:
B.com General from THE NEW COLLEGE
Intermediate from Dr.Ambedkar Higher Secondary School
S.S.L.C from Govt Higher Secondary School
Accounting Skills Tally 9.
PERSONAL DETAILS
Father’s Name : A. Ibrahim Khan
Date of birth : 14th Feb 1988.
Marital Status : Single
Nationality : Indian
Language knows : Urdu, Hindi, English and Tamil.
Declaration
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars
Place: Signature
Jamshid khan
Date:
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