Peer Review Customer Service

Karen Chung O

Lansdowne, VA ***** 240-***-**** ***********@*****.***

ASSOCIATE ASSISTANT

Highly skilled Senior Editorial Assistant adept at managing peer review processes and ensuring manuscript accuracy and completeness. Proven problem solver with strong communication skills and ability to collaborate effectively with diverse stakeholders. Detailed-oriented professional, experienced in maintaining high standards of quality and safety while managing workload efficiently. Fluent in English and Cantonese Chinese, with intermediate Mandarin Chinese.

AREAS OF EXPERTISE

Process Management Peer Review Manuscript Tracking Systems Communication Reviewer Solicitation Follow-Up Decision Preparation Customer Service Quality Control Medical Terminology

PROFESSIONAL EXPERIENCE

The American Association of Immunologist, Bethesda, MD April 1988 – January 2024

Senior Editorial Assistant

Managed the peer review process for assigned manuscripts, ensuring completeness and accuracy, while actively engaging with reviewers and editors to facilitate timely decision-making. Took ownership of manuscript-related inquiries and issues, providing professional support to authors, editors, and reviewers.

Successfully coordinated peer review for a high volume of manuscripts, maintaining a high level of accuracy and completeness.

Implemented proactive strategies to expedite reviewer responses, resulting in reduced turnaround times for manuscript evaluations.

Pho Bistro, Ashburn, VA July 2006 - January 2019

Restaurant Manager

Resourceful problem solver adept at simplifying complex situations into actionable tasks. Known for maintaining a positive attitude and effectively collaborating with individuals from diverse backgrounds. Ensures adherence to quality standards and safety protocols while managing workload efficiently.

Demonstrated consistent positive attitude, fostering a supportive environment conducive to teamwork and productivity.

Effectively communicated with individuals of various backgrounds and temperaments, facilitating smooth collaboration and conflict resolution.

Implemented and maintained rigorous hygiene and safety standards, ensuring compliance with regulations and promoting a healthy work environment.

EDUCATION

Two year college education (degree not obtained)

Montgomery College

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