customer service, data entry, resolutions specialist over 30 years exp
Resume:
Patricia L Lessard
Vero Beach, FL 32966
**********@*****.***
WORK EXPERIENCE
TD Bank AMCB
Sebastian, FL
December 2023 to Present
Part time Teller. As a Teller, I am a frontline Representative for the Bank. Customer focus is paramount. Teller responsibilities include accurately processing of: Cashier’s Checks, Money Orders, Cash Advances, Deposits, Withdrawals, Credit Card, Loan, and Mortgage Payments. Following a legal and banking guidelines and making sure that the customer accounts and my cash drawer are always accurate.
United States Postal Service
15 N Oak Street
Fellsmere, FL
June 2023 to November 2023
I worked one day a week to assist the regular Rural Carrier in Fellsmere Fl. I sorted my mail to be delivered. Delivering mail to Rural area customers, my route was 80 miles long with almost 600 boxes per day.
Berkshire Hathaway Home Services
131 US 27 N
Sebring, FL
July 2021 to April 2022
In 2021 I obtained my Real Estate license in both Virginia and Florida. I currently hold a valid Real Estate License in Florida. Virginia is no longer active.
A family member became very ill in August 2021. I was the sole care giver and was not able to work. Family member passed March 2023
Allstate Insurance Company
National Support Center
1818 Electric Road, Roanoke, VA
April 2000 to December 2020
Insurance Resolution Specialist and Property Processor
Made outbound calls to customer issues called in. Took complete ownership of customers issues and worked toward resolution to ensure the customer satisfaction. Required to stay up-to-date on all state laws and guidelines regarding insurance matters. I Handle issues for customers regarding automobile, home, boat, umbrella, insurance policies. Worked with customers, agencies, individual agents, underwriting, compliance, claims, and finance departments. Written correspondence required. All insurance state guidelines and compliances were knowledge that was required. Worked within a team atmosphere of respect, diversity, and synchronicity. I was put out on forced retirement December 2020 due to Covid and company eliminating jobs
Blue Ridge Bread Company/Panera Bread
4202 Electric Road
Roanoke, VA
September 2007 to July 2017
I trained new staff on all customer service front and procedures. This included cash register usage, food service, and state guidelines regarding food service compliances. I trained the new hires in Proper cleaning, and sanitation. Assisted customers with a warm and professional attitude. I worked at Panera Bread in the evenings after working at Allstate during the day.
EDUCATION
High school diploma
Biddeford, ME
LANGUAGES
English - Expert
French – Intermediate
CERTIFICATIONS AND LICENSES
Real Estate License
July 2021 to March 2025
ASSESSMENTS- APRIL 2023
•Call center customer service — Proficient
•Demonstrating customer service skills in a call center setting. -- Proficient
•Customer service — Proficient
•Identifying and resolving common customer issues. Proficient
•Customer focus & orientation — Proficient
•Responding to customer situations with sensitivity -- Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
SKILLS
•Bank Teller (6 months)
•Postal sort and Delivery (6 months)
•Typing (10+ years)
•Microsoft Outlook (10+ years)
•Negotiation (10+ year)
•Cold Calling (10+ years)
•Property Management (2 years)
•Fair Housing Regulations (2 years)
•Retail Sales (10+ years)
•Insurance verification (10+ years)
•Administrative experience (10+ years)
•Office management (10+ years)
•Accounting (10+ years)
•Management (10+ years)
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