General Manager Laborer
Resume:
Paul Guerrero
Passionate. Dedicated. Collaborative. Personal. Community.
*********.**.***@*****.***
History of solid performance and improved financial metrics. Understanding localities of business and improving team morale of each target hit.
Inventory planning, restaurant management, and operations oversight experience, with ten years in progressive roles which include both large corporate chains and start up organizations. Refined relationship-building skills and experience working collaboratively with vendors and customer-facing sales staff.
PROFESSIONAL EXPERIENCE
Gracias Madre, San Francisco June 2021-present
Assistant General Manager
Started as a bartender and got promoted three times. Work with the brand new staff to redevelopment service, cocktail menus, culinary menus, and introduced catering menus to third party groups and working side by side with general manager on buy outs and increase of sales percentage. The Job Shop Temp Agency, San Francisco Jan 2021- on roster Agency Liaison Contract Worker
During the pandemic, have worked different assignments including data processing, data entry, clinical work, appointment setter, shipping and delivery, COVID-19 liaison.
Instagig by Instawork, Bay Area March 2017-on roster Bartender/ Server/ Lead/ General Laborer/ Gig Surfer Various roles and responsibilities assigned by choice. Work and gigs including all roles in the FOH and BOH, general laborer, and lead point of contact person.
Death by Taco, San Francisco Sept 2019-Sept 2020
Bartender/ Server/ Trainer
Responsible for day-to-day bar prep, liquor and beverage counts, maintaining 18 table sections, training of servers and bartenders. Cadillac Bar & Grill, San Francisco Feb 2019-Sept 2019 Bartender/ Trainer
Responsible for day-to-day bar prep, assisted bar manager with monthly inventory counts, bar cleanliness, increasing regulars on weekly/ daily basis. SKILLS
Labor analysis and budget planning
Financial Planning
and Profit Analysis
POS Software
(Aloha, Micros)
Inventory Shrinkage Control
Sales Coaching
QuickBooks/Intuit
Multisite Retail Operations
Health and Safety Auditing Conducted at
State Level
Vendor Relations and Negotiation
Employee Training
and Development
HIGHLIGHTS
Achieved record sales in multiple
markets up to 30% sales growth
Hired and trained over 100+ employees
Recognized as Brand Leader for track
record of top level performance.
Financial responsibility
to $3.5 million
EDUCATION
Bachelor of Arts, Business Entrepreneurship
Grand Canyon University, Phoenix, AZ.
Associates of Arts, Radio Broadcasting,
Television Production & Print Journalism
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The Plant Café Organic, San Francisco Feb 2018- Sept 2019 General Manager
Oversee entire operation of the café at various locations, increased sales year over year, reduced turn over, maintained great guest relations and increasing positive Yelp reviews.
Global Gourmet Catering, San Francisco May 2013-current Concession & Bar Manager/ FOH Catering Staff
`Concession managing and assist productions with venues such as: William Hearst Greek Theater at UC Berkeley, Bill Graham Auditorium Civic Center SF, The Fillmore, Masonic. Also oversight at various SF venues. I sign up for events on my free time.
Independent Business Owner, Business Consultant 2008-2017 Licensed LLC under ‘Dine & Drink Training, Etc.’
Certified instructor and proctor for food safety courses, HR audits, mystery shopper in various industries, brand ambassador, sales and marketing, etc. Tacolicious, San Francisco July 2016-March 2017
Assistant General Manager
Overseeing front of house schedules, daily financial operations, bar manager, P&L per month, menu planning to align with bar promotions, local marketing.
Specialty’s Café & Bakery/ Peet’s Coffee, Redwood City June 2015- July 2016
General Training Manager
Overseeing and operated a multi-business concept that incorporated corporate catering, Pete’s Coffee and Tea, and the café itself. Improving operations from 2.6% defects WTD to .45% results in saving over 13k in comp sales per planned, improved KPI’s from .84 to 3.15 within a quarter period, and sale increased 4-7% per period. Recruiting talent for surrounding region, processing background checks, HR drive cam processing.
Chili’s Grill & Bar, South Bay March 2012- June 2015 General Managing Partner
Overseeing operations of a 2.5-3mm dollar operation while maintaining top KPI performance. Mentored 9 managers in development, mentored four different locations on going training/ development and performance totaling 250+ employees.
Cool Hand Luke’s Steakhouse & Saloon April 2008- March 2012 Assistant General Manager
Started in a dual role of lead server and assistant manager during the NRO. Became the bar manager within the year, and promoted to AGM my second year there.
Red Robin Gourmet Burgers & Spirits Jan 2007-Jan 2009 MID Manager, Lead CDT
Apart of the NRO, got my foot in the door as a server, promoted to bartender in two weeks, got accepted in the MID Manager program in two months, and certified in all FOH and BOH positions. CERTIFICATIONS
Food Protection Manager- ServSafe exp 2023
Responsible Alcohol Service- ServSafe
Food Handler Card- ServSafe exo 2022
Food Safety Manager- Prometric exo 2022
Certified Instructor/ Proctor- National
Restaurant Association dba ServSafe exp
2024
First Aid and CPR level 1- exp 2022
Workplace Safety- Liberty Mutual
Harassment/ Sexual Harassment training-
State of California- exp 2021
OSHA
MILESTONES
Volunteered and construction crew for Food
Network show, Restaurant Impossible with
Chef Robert Irvin. Apart of 4 California
episodes.
Production assistant and extra for Spike TV
show, Bar Rescue with Jon Taffer for SF
oldest renowned bar/ eatery.
Served as editor-in-chief for 2 years for a
local community newspaper. Awarded
SECOND PLACE in layout design by JACC
amongst 47 competing NorCal CCC.
On air talent and produced series of radio
talk shows at a local radio network.
REFERENCES
References available upon request
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REFERENCES
Alex Ballesteros: Chili’s Grill and Bar
Title: Managing Partner
Years known: 4 years.
Relation: direct supervisor
Cell: 408-***-****
Email: *********@*****.***
Ashley Harris: Specialty’s Café and Bakery
Title: General Manager
Years known: 2 years.
Relation- peer
Cell: 209-***-****
Email:
Tahsin Alagoz: Chili’s Grill and Bar
Title: General Manager
Years known: 4 years
Relation: peer, Santa Clara location
Cell:
Email:
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