Case Management Community Support
Resume:
Alyssa Mattei
Director of Events and Activities
Camden, SC 29020
****************@*****.***
Service-focused worker with a strong commitment to serving the needs of the populations I work for. Excel in program and organizational planning, with documented success overcoming challenges of limited resources and financial constraints to design high-quality, cost-effective and comprehensive service offerings.
Skilled in building community support. Backed by 5 years of experience working with the developmentally disabled, and 2 years with the elderly; 4 years supervisory. Strengths in program development, personnel and case management.
Authorized to work in the US for any employer
Work Experience
Medical Appointment Scheduler
The Practice - Columbia, SC
September 2023 to Present
1. Scheduling medical appointments in Epic
2. Patient registration
3. Insurance verification
4. Directed phone messages regarding referrals, medication refills and other requests 5. Accepted and filed patient payments
6. Additional administrative tasks such as communicating with other physicians offices, assisting with patient chart reconciliation and more.
House Manager
5 Star Cares - Lutz, FL
September 2022 to August 2023
1. Staff and manage staff and scheduling of CNAs at all three group home locations. 2. Facilitate all staff meetings and in services
3. Ensure all documentation is complete and up to date 4. Inventory and manage supplies
5. Coordinate all doctor appointments and transportation. 6. Ensure that all operations are within state regulations Life Enrichment Director
The Grande - Brooksville, FL
February 2021 to November 2021
• Manage Activity and Transportation Department
• Managed all activity and transportation staff
• Ensured all DOT vehicles were maintained as per state regulations
• Scheduled and coordinated all outings, doctor appointments and created routes for daily transporting
• Coordinate all events and daily activities for assisted and independent living residents Director of Events and Activities
The Oaks of Clearwater Memory Care/ Assisted Living/ Long term Care/Independent Living - Clearwater, FL
November 2015 to March 2017
Program Contributions:
• Planned, organize and direct all daily activities of residents in the entire building-assisted, memory care, and skilled nursing.
• Train in areas such as techniques for engagement and integrating the residents in the community and daily activities.
• Managed all scheduling for activity coordinators.
• Marketed events through newspapers, posters, flyers, personalized invitations and also created many myself on publisher and other graphic programs such as coral drawl
• Performed Financial Management duties
• Responsible for marketing large events to the public and residents.
• Coordinated all events, set-up, scheduling, food and promotions. Events included daily exercise, cognitive and memory activities, weekly church services, interactive games and tournaments, luncheons, holiday events and community trips.
• Management of groups such as the resident councils, the welcome home club and more.
• Coordinated performances and daily activities also with outside vendors and entertainers regularly. Director of Day Program Rehabilitation Center and Activities for the Developmentally Disabled
Heart to Heart Home Care - East Orange, NJ
December 2013 to 2015
Progressed through a series of promotions, culminating in responsibility for the development/ coordination of seven residential programs, 3 in home day programs. Supervise a team of social workers, case managers, administrative staff and direct-care staff. Develop and maintain strong community alliances with county/state agencies, and other service programs. Program Contributions:
• Planned, organized and directed the daily activities of the Social Service Department which included residential, and in-home support services.
• Set overall social service policies and conducted long-range planning for the department.
• Established organizational structure of the department to ensure that financial, and physical resources were used efficiently to provide cost-effective services and benefits. Established formal means of accountability and assisted with developments or changes in matters involving agency policies and procedures.
• Performed Financial Management duties.
• Performed Human Resources duties such as interview, hire, train and evaluate employees.
• Investigated and settled major complaints, grievances or requests from the public, employees and people under the agency's care.
• Stayed abreast of changes or revisions in overall State policies through regular discussion with State Government Officials, community partners and stakeholders.
• Worked closely with departmental executive staff in continuing review of organization and personnel requirements and in planning revisions to improve agency effectiveness to meet changing conditions.
• Develop policies and procedures in accordance with laws and regulations related to primary programs.
• Plan and implement the development and utilization of local resources.
• Monitor compliance, evaluate effectiveness and recommend/implement improvements to existing policies.
• Provide direction and support for the ongoing operation of specialized programs. Provide technical assistance/training, policy interpretation and contractual services to internal and external service providers.
Residential Manager
Heart to Heart Home Care - East Orange, NJ
June 2012 to November 2013
Served on interdisciplinary team to provide residential management for consumers housed in three community group home residences. Developed weekly group programs and maintained documentation to fulfill funding-source requirements.
Program Contributions:
• Facilitated supportive services/counseling for client family members to address special concerns.
• Forged community connections benefiting staff, clients and their families.
• Collaborated closely with interdisciplinary team members on development of appropriate case plans meeting individual client needs.
• Responsible for overall administration of resident programs, which are planned and implemented to meet individual needs and goals of clients in the areas defined in their treatment plan.
• Received, reviewed, processed, filed and submitted a variety of documents and reports (e.g. personnel information, visitation/contact sheets, goals, progress notes, daily data collection sheets, etc.)
• Fostered quality focus in others; Set clear quality requirements; Measured key outcomes; Solicited and applied consumer feedback; Improved processes, programs, and services.
• Contributed proactively, thoughtfully and productively to the program's planning, development, and implementation.
Education
Bachelor of Science in Healthcare Administration
University of Phoenix-Online Campus
Present
Associates of Arts in Psychology
Brookdale Community College - Lincroft, NJ
May 2008 to May 2012
Skills
• assisted living (3 years)
• Budget (6 years)
• Budget Management (6 years)
• Case Management (2 years)
• Quality Assurance (5 years)
• Active Directory
• Recreation
• Program Development
• Memory Care
• Event Marketing
• Financial Management
• Financial management
• Conflict management
• Interviewing
• Budgeting
• Marketing
• Organizational skills
• Senior care
• Communication skills
• Care plans
• Home care
Certifications and Licenses
CPR Certification
Assessments
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Office manager — Proficient
May 2022
Scheduling and budgeting
Full results: Proficient
Home health aide skills — Proficient
April 2023
Providing care to patients in a home setting
Full results: Proficient
Caregiver fit — Proficient
July 2021
Measures the traits that are important for successful caregivers Full results: Proficient
Customer focus & orientation — Proficient
April 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Areas of Expertise
Administration • Behavioral Health • Budget Management • Case Management • Community Program Development • Conflict Resolution • Counseling • Developmental Disabilities • Direct Service Home Care • Human Rights • Learning Disabilities • Quality Assurance • Residential Placements • Residential Treatment • Day Programming management and development t • Events and Activity Director • Developing activities for skilled nursing, Memory care, and assisted living seniors
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