Customer Service Payment Processing

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Constance P Hirsch

702-***-**** ****************@*****.*** Las Vegas NV 89104 Personable Cashier with history of accurate cash management and payment processing. Detailed team player with concise time management and multitasking skills. Focused on exceeding expectations and building customer loyalty.

Capable Cashier experienced working in challenging environments. Excited about opportunity to take next career step with Arco.

• Cash Handling • POS Systems • Product Recommendations

• Cash Register Operation • Drawer balancing • ID Verification

• Customer Assistance • Payment Processing • Customer Service

• Product restocking • Returns processing • Cash Drawer Balancing

• Product Knowledge • Identification checks • Liquor Law Compliance

• Loss Prevention • Cleaning and sanitizing • Money Handling Cashier

Rebel Arco, 2021 - 2024

• Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.

• Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies. Resolved guest issues by working with customer service leaders and area managers to meet individual needs.

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• Approached and solved problems with initiative and sound judgment.

• Worked with supervisory team to meet customer needs.

• Gave customers full attention and attended to their needs.

• Engaged customers in pleasant conversation while completing cash register transactions.

• Promoted loyalty programs and store cards.

• Kept clean, organized and well-stocked checkout areas.

• Trained new retail team members in customer service and company policies.

• Covered multiple store areas by cross-training in different roles.

• Kept customers happy by quickly processing payments and bagging purchases.

• Issued refunds and credits to customers and documented reasons.

• Prevented losses by watching for suspicious behavior. EDUCATION

LANGUAGE

Accounts Payable Clerk

Pinnacle Entertainment, 2009 - 2017

Processed incoming invoices in timely manner, quickly identifying and addressing any discrepancies between payment requests and established terms.

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Completed basic accounting tasks with minimal supervision, including entering new transactions and verifying paperwork.

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• Kept records accurate by carefully matching orders, receiving documentation, and invoices. Secured financially sensitive and confidential information from unauthorized access with consistent use of security procedures.

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• Disbursed petty cash, recording entry and verifying documentation.

• Calculated requirements on paid invoices to report on sales tax. Processed incoming invoices to quickly identify and address discrepancies between payment requests and established terms.

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Prepared weekly check runs for management approval, ensuring all necessary documentation was included.

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Strengthened relationships with key vendors through regular communication and prompt resolution of issues.

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• Processed invoices for payment by verifying and reconciling vendor information.

• Resolved discrepancies on invoices by communicating with vendors and internal departments. Assisted with month-end close process by preparing accruals, journal entries, and account reconciliations.

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Supported team members during peak periods or absences by cross-training on various functions within department.

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• Ensured timely payments to vendors by monitoring due dates and prioritizing payments accordingly. Associate in Arts (A.A.): Accounting

Tidewater Community College, Virginia Beach, VA, Jun 1980 Native

English

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