Residential Specialist Entry-Level

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Angela Kirby

Residential Specialist

Columbus, OH 43219

************@*****.***

+1-614-***-****,

‘Trustworthy and compassionate entry-level public service professional. Dedicated and quick to learn

and works well in stressful situations. Looking to meld a great education with the experience of working

for an organization committed to serving people.

‘Authorized ta work in the US for any employer

Work Experience

Residential Specialist

Franklin County Residential Services-Columbus, OH

October 2008 to April 2018

Provided emotional support while with residents to develop long term plans and goals.

Brouided exceptional services including counseling, case management, education and job traning to a

‘verse client base.

‘Communicated with individuals ofall ethnic and cultural backgrounds on a daily basis

‘Worked with senior case managers to coordinate team development activities and trainings.

Prepared weekly written and oral reports about community service programs.

Monitored team performance, including developing performance improvement plans and recommendin

Schlevement awards. s developing ps ",

Office Clerk

North Care Heal

D

Services LLC-Reynoldsburg, OH

tember 2008 to June 2009

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Corresponded with clients through email, telephone, or postal mail

‘Answered and managed incoming and outgoing calls while recording accurate messages.

‘Compiled company information and related material and distributed it to candidates.

Greeted customers and visitors in-person and via telephone calls.

Directed quests and routed deliveries and courier services.

‘Oversee inventory activities, including materials monitoring, ordering or requisition, and supply

stocking or re-stocking,

Located, checked in and pulled medical records for appointments and incomplete patient charts.

Helped distribute employee notices and mail around the office.

‘Organized all new hire, security and temporary paperwork

Greeted incoming customers in a professional manner and provided friendly, knowledgeable

assistance.

Screened all visitors and directed them to the correct emplayee or office.

Facilitated organized record retrieval and access by maintaining filing system for both in-house and

discharged residents

Prepared and distributed payroll for staff of [Number] direct reports,

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