Communications Manager Project Management

Daniel E Wood

Rochester NY *****

Usa

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PERSONAL PROFILE

With over 15 years of experience in Voice Over IP (VoIP) and telecommunications, I have developed a deep expertise in various roles within this realm. As a seasoned professional, I have successfully taken on diverse responsibilities such as system design, implementation, administration, troubleshooting, and project management. My extensive knowledge of VoIP technologies, protocols, and platforms allows me to deliver innovative and efficient solutions for organizations. Throughout my career, I have consistently demonstrated exceptional problem-solving skills and a strong ability to adapt to evolving industry trends. I possess excellent communication and collaboration abilities, enabling me to effectively work with cross-functional teams and stakeholders at all levels. STRENGTHS & CAPABILITIES

Extensive knowledge and hands-on experience with various VoIP technologies such as SIP

(Session Initiation Protocol), RTP (Real-time Transport Protocol), H.323, MGCP (Media Gateway Control Protocol), and Cisco Unified Communications Manager (CUCM).

Proficient in designing, implementing, and managing telecommunications systems, including PBX (Private Branch Exchange), VoIP gateways, IP-PBX, call routing, and telephony infrastructure.

Deep understanding of network protocols, including TCP/IP, UDP (User Datagram Protocol), DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), and VLAN (Virtual Local Area Network), ensuring smooth integration of VoIP systems within the network infrastructure.

Experience working with popular VoIP platforms and software such as Asterisk, Cisco Unified Communications Manager (CUCM), Avaya Aura, FreeSWITCH, and Microsoft Teams Voice.

Skilled in configuring and fine-tuning VoIP systems to ensure optimal call quality, minimize latency, and manage bandwidth utilization.

Proven ability to diagnose and resolve complex VoIP and telecommunications issues promptly, using troubleshooting methodologies and tools.

Strong understanding of VoIP security principles, including encryption, authentication, access control, and firewall configuration, to protect against potential threats and ensure secure communication.

PROFESSIONAL EXPERIENCE

Sr VoIP UCaaS Engineer - Nextiva

12/2020 – 05/2023

Full system forklift solution for the Broadworks platform

Management and configuration of 17 Broadworks clusters with 500+ servers

Configuration and management of 6 Lab systems, prioritizing international DIDs

Efficient execution of hardware swaps out plan for new servers on 8 clusters with no noticeable downtime for the customer base during server upgrades Sr VoIP Network Engineer – Allied Telecom

09/2018 – 12/2020

Comprehensive system forklift for Broadworks platform

Smooth migration of all customers to a new VoIP platform

Creation of Test Plan Documentation for endpoint and server upgrades

Purchasing and planning for new hardware and network cluster layout

Seamless migration of customer base to a new Unified Collaborate Cloud Service

Proactive monitoring of multiple clusters to identify potential issues and take appropriate

Development of Technical guidelines for endpoint usage and provisioning

Application of upgrades and patch installs across all soft switch clusters (180+ servers)

Successful deployment of UC's UMS, USS, UVS, WRS, additional Profile Servers, and Push Notification Servers

Mentoring of new colleagues to support them in engineering roles

Matrix management of core

development teams

VoIP engineering expertise

(Cisco SCCP, Tekelec/Genband

M6 (now Broadsoft), Nextone

MSX (now Genband S3), Acme

SBC, Sansay, Adtran,

Linux/UNIX, Asterix,

Freeswitch, Sonus, Leadtek,

Linksys, Grandstream,

Polycom, Starcomm, Nokia,

Google)

PBX engineering and

provisioning

Centrex provisioning

CISCO IP telephony

engineering

Proficient in Aspect, Witness,

Cisco Call Manager, Asterisk,

WebRT, and CosmoCom ACD

Troubleshooting and Issue

Resolution

Project Management

Problem Solving

Critical thinker

Time management

Communication Skills

Risk Assessment and

Toxicology

Continuous Learning

Rochester, NY 14623

Professional Skills

Daniel E. Wood

DW

Contact

measures - Principal engineer for implementing FCC compliance, including 911, 711, and CALEA 585-***-****

***********@*****.***

RESUME

Sr Network Engineer – VoipLogic/Broadsoft, now Cisco Systems 2/2014 – 09/2018

Network enhancement project for VoIP infrastructure

Creation of Test Plan Documentation for Endpoint Devices

Purchasing and planning for new hardware and network cluster layout

Development of a migration strategy for a customer base of 250k end users, trunk groups, call centers, and hosted PBX with no perceived downtime

Collaboration with Service Provider/Resellers on critical outage cases

Proactive monitoring of multiple clusters to identify potential issues and take appropriate measures

Development of Technical guidelines for endpoint usage and provisioning

Application of upgrades and patch installs on all soft switch clusters (180+ servers)

Successful deployment of UC's UMS, USS, UVS, WRS, additional Profile Servers, and Push Notification Servers Network Operations Manager/Network Engineer – Globalinx Communications 2006 – 2/2014

Evaluation and selection of the next-generation VoIP switch for company and customer use

Assisted in migrating the entire customer base of 60k+ to the new platform

Successful installation by 9/8/2009 with full activation achieved by December 2009

Minimized downtime for the majority of the customer base by 7/1/2010

Field engineering support for customer solutions and network enhancement

Procurement of underlying nationwide telecommunications service

Principal engineer for FMC (Fixed-Mobile Convergence) solution

Principal engineer for implementing FCC compliance, including 911, 711, and CALEA

Design of complex internal and customer networking solutions

Creation of Test Plan documentation and processes

Development and delivery of training for Engineering, Sales, Marketing, Tech Support, and Customer Service

Recruitment of new personnel for NOC, Engineering, and Tier 2 support

Performance and documentation of customer LAN assessment analysis

In-depth understanding of VoIP-based protocol suite, including SIP, RTP, H.264, H.263, SCCP, T.38, G.711u, G.729 annex ab, CNAM, and various RFCs (RFC2833, RFC 3261, RFC 3550)

Installation and maintenance of the original VoIP platform for Globalinx Communications

Extensive knowledge of VoLTE, LTE, and the Broadworks IMS platform across multiple carriers such as AT&T, T-Mobile/Sprint, and Verizon, as well as MVNOs like Boost, Cricket, and Mint NOC Technician – Frontier Communications 2001 – 2006

Configuration and support of 19 wired and wireless SOHO routers

Direct interface for field and management personnel during outage events

Support for DSLAM, Central Office, and Core Network expansion turn-ups

Administration of a ticketing database for customer issue management

Composition of Tech Manuals for call center support troubleshooting Artillery Crewman, Tactical Reconnaissance – USMC 1993 - 1997

Leadership role as team leader for a crew of 11 members

Achieved the top position in the battalion for maneuvers, including setting up time, fastest rounds downrange, and accuracy ACHEIVEMENTS

Recognized with the Employee of the Quarter Award for outstanding service at 5LINX in 2007

Received 5 commendations from high-ranking military officials

Awarded the Navy Achievement Medal with a Star

Acknowledged as a Range Instructor with a plaque for achieving the highest Platoon Score and pass rating

Presented with the National Defense Service ribbon for service during a conflict

Honored as Employee of the Month and Employee of the Year EDUCATION AND TRAINING

Certified in CCNA, NET+, A+, and MCSE

Holds Tekelec/Genband certification

Possesses multiple Broadsoft certifications

Polycom Certified

Provision of support for NOC/TAC groups - Principal engineer for implementing FCC compliance, including 911, 711, and CALEA

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