Customer Service Assistant Manager
Resume:
Ashley Hickman
Jonesboro, LA *****
**********@******.***
I am very hard -working, reliable, and I am willing to learn whatever skills I may need to complete any task required. I have excellent customer service and verbal and written communication skills. I build professional relationships with not only customers but also co-workers in order to have a comfortable work place. I have no problem working alone or with another person, and I’m always willing to learn new ways to be beneficial to my job. I’m always looking for advancement opportunities within the company, so I will never fail to give 110% of my ability to satisfy the job I’m responsible for. I’m a people person and I will do whatever it takes within reason to make sure customers get what they are looking for. I treat everyone fairly and treat them as I would want to be treated if the roles were reversed as if I were the customer. I have been named in the top 10 for a company for Excellent Customer Service and also Highest in Sales for three months in a row. I’ve many years in management as well so with working on a budget I’ve learned how to cut down on costs of things I would need but still increase sales to keep a positive profit utilizing what I had and was able to make things work. Authorized to work in the US for any employer
Work Experience
Assistant Manager
Murphy USA-Jonesboro, LA
August 2023 to Present
1. Assist with basic store operation
2. Train new hires
3. Daily paperwork
4. Order inventory for store use
5. Organize inventory
6. Count inventory
7. Maintenance work on fuel pumps when needed
8. Handle all types of customer service issues
9. Make sales
Assistant Business Office Manager
Forest Haven Nursing and Rehabilitation Center-Jonesboro, LA February 2022 to April 2023
1. Assisted the manager with duties
2. Filled out resident paperwork
3. Verified insurance claims
4. Verified previous or current hospitalization
Store Manager
Premium Retail Services-Jonesboro, LA
March 2019 to April 2022
1. Overseen three different store
2. Made sales
3. Hired new employees
4. Made weekly work schedules
5. Controlled inventory
6. Helped with customers
7. Set up new cellular service
Education
Associates Degree in Criminal Justice
Stratford Career Institute
January 2005 to September 2007
Skills
• EMR systems
• Outside sales
• Management
• Technical support
• Transcription
• HIPAA
• QuickBooks
• Retail Management
• Medical Billing
• Customer service
• Medical Receptionist
• Cash Handling
• Medical Records
• Personal Assistant Experience
• Medical Scheduling
• Windows
• Appointment scheduling
• Clerical Experience
• Medical Office Experience
• Store Management Experience
• Insurance Verification
• Communication skills
• Medical Coding
• Office Management
• Merchandising
• Accounting
• Marketing (5 years)
• Accounts Receivable
• Microsoft Office
• Phone Etiquette
• Medical Terminology
• Supervising Experience
• Inventory Control
• Assistant Manager Experience
• Data Entry
• Anatomy Knowledge
• Patient Care
Certifications and Licenses
Driver's License
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