Customer Service Representative

Cassandra Mcallister

Email: *************@*****.*** Location: Dallas TX

About Me

I am motivated, resourceful, and dedicated to making a positive impact and helping the organization achieve success. I am positive that my experience as Assistant Manager, Caregiver and skills in creativity and leadership will be a great value-add to your team.

Summary

5+ years of experience as Assistant Manager

5+ years of experience as Caregiver

5+ years of experience as Customer Service Representative Expert skills in Elderly Care

Advanced skills in Records Maintenance, Caretaking Available to work immediately

Job History

Customer Service Representative

5+ years of experience

Responsibilities:

- Responded to customer inquiries via phone, email, or chat and provided satisfactory resolution to their concerns.

- Escalated complex issues to the appropriate team or supervisor for immediate resolution.

- Maintained accurate records of customer interactions and transactions, including feedback and complaints.

- Kept knowledge base up-to-date with the latest information about products, services, and procedures. Achievements:

- Reduced average call handling time by 20% through effective communication and problem-solving skills.

- Received positive feedback from customers and managers for consistently meeting or exceeding performance metrics.

Caregiver

5+ years of experience

Responsibilities:

- Provided daily assistance with personal care, medication administration, and meal preparation.

- Helped clients with mobility and transportation to appointments or activities.

- Maintained a clean and safe environment for clients, including light housekeeping and laundry.

- Communicated effectively with clients and their families to ensure their needs were being met. Achievements:

- Developed a strong rapport with clients and their families, resulting in long-term relationships and repeat business.

- Implemented a new meal planning and preparation system that improved client satisfaction and nutrition. Experience Summary

Years of Experience 0 1 2 3 4 5 or more

Assistant Manager

Caregiver

Customer Service Representative

Skills

Elderly Care : Expert Records Maintenance : Advanced Caretaking : Advanced Assistant Manager

5+ years of experience

Responsibilities:

- Assisted the Manager in overseeing daily operations and staff management

- Ensured efficient customer service and addressed customer concerns

- Maintained inventory levels and assisted in ordering supplies

- Performed financial reporting and handled cash management Achievements:

- Implemented a new customer service training program that resulted in a 15% increase in overall customer satisfaction ratings

- Streamlined inventory management processes, reducing overstock and saving the company $10,000 annually

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