Collection Manager Logistics Management

Ricardo A. Olivares

**** **** ** *** *, Palmetto, Florida 34221 415-***-**** ********************@*****.***

EXPERIENCE:

CellMark Inc. (USA) – Trading company specializing in pulp and paper, logistic services

International Credit & Collection Manager (2003 - 2024)

Portfolio: Managing a portfolio of $ 90MM & supervising a staff of 2 employees

Set payment terms for more than 1,000 customers located in worldwide

Managed the credit export policy and make sure we follow all processes of this policy

Evaluated customer, political and country risk

Travelled to visit new customers & analyze the risk of doing business & to maintain client relationships

Improved employee production through developing and implementing monthly evaluation processes that outlined achievements and areas of deficiencies

Recognized by upper management for all aspects of operations and staff management, receiving unprecedented highest evaluation score of any predecessor in my position

Fritz Companies, Inc (USA) Fritz Companies, Inc. provided logistics services, such as logistics management, international air and ocean freight forwarding, customs brokerage. Founded in 1933, 10,000 employees. Acquired by United Parcel Service, Inc. on 05/24/2001

International Credit Manager - 1993-2003

Portfolio: $450MM of which over 50% was in the + 61 days past due. When I left Fritz USA, my portfolio was $650MM and 7MM was in the +61 days past due column.

Direct supervision of 18 collectors and 2 credit supervisors

Managed Accounts Receivables, billing systems, and technology processes to determine and ensure the accuracy and efficiency of services.

Evaluating customers and country risks

Verified that personnel maintained the required certifications, qualifications, and current knowledge in the field.

Evaluated potential customers for credit extensions

Monitored, managed and maintained domestic & international customer accounts to meet department objectives with respect to collection turnover

Managing the export credit policy & prepared and documented regular Risk Management Committee meetings

Developed and delivered complex and comprehensive financial analysis and reporting to stakeholders.

Recommended and reviewed credit review points for new and existing accounts, taking into consideration country, economic, political and cultural risks

Document collections

Feldhammer-Fishman, Inc., Montreal, Canada Accounting, Auditing, & Bookkeeping Firm

Accountant 1985-1993

Conducted audits for clients to assess effectiveness of controls, accuracy of financials and records, analyzing efficiency of operations.

Acquired working knowledge of mergers and acquisitions

Provided proper checks and balances over company’s various financial operations

Researched GAAP accounting and regulatory accounting to adhere to practices

Prepared monthly closing entries, prepared cost studies, auditing and compliance

Gather necessary information and prepared various regulatory financial reports including Financial Statements

EDUCATION: Concordia University. w/ 4-year specialization in Accounting.

Knowledge in computer hardware and software including: Adobe suite, Bloomberg, Fair Isaac and Company CreditDesk (FICO), FirstCall, Hyperion Essbase, Microsoft Office applications (Access, Excel, Outlook, PowerPoint, Query Analyzer, and Word), Extra! Personal Client, Oracle Discoverer, Reuters Kobra, Teradata SQL Assistant, Quicken

MAJOR ACCOMPLISHMENTS:

+Outstanding results in dealing with attorneys overseas and understanding the various credit laws in these countries – subtle differences can translate into huge differences in business, and knowledge of these subtleties favorably affect negotiations, and averted any attempts at deceptions for gain (coordinated payments on differ time zones…)

+Cellmark, Inc.: Encountered A/R of $43MM, created and established a formalized system for credit filing, developed and established a system for credit files, and established a system for approved official records of approved credit. Presently my Portfolio is $80MM, and is inclusive of credit files and approved credit

Initial Portfolio of 43MM held $ 3.5 MM over 90 days, and in presently my Portfolio of $ 80MM has $2.5MM over 90

PROFESSIONAL SKILLS:

Expertise in the activities of national and international A/R, credit appraisal, credit collection International Trade, Trade Finance, Structured Trade Finance, drafts, export declarations

Command of Regulatory compliance principles and practices

Experienced in analyzing data and implementing decisions accordingly

Expertise in problem solving – efficient solutions oriented

High level of sharp critical thinking skills, enabling conclusions and decision-making in preparing accurate reports on the results

Managed forecasting, analysis, and reconciliation of the annual budget process

Expertise in Collections

Documentary Collections

Strong A/R analysis credit statistics

Adept with DSO rates and procedures to obtain payments and reduce DSO. Experienced in reconciliation of accounts, aging of accounts receivables and bad debt write-offs

Expertise in developing and maintaining effective and positive working relationships

Expertise in cost/benefit analysis for any proposed spending

Identify and hire a credit and collections staff

Operate and thrive in a fast-paced performance driven culture

Strong business acumen - ability to understand big picture

Establish company-wide methodologies, analyzing overall effectiveness of credit issues to develop and implement best practices in Credit

Lead process improvement, business planning and budgeting, manage execution of quarterly & year end closings

Oversee the execution of quarter end analysis of Account Receivables and other reserves

Extensive CPG experience

Short- and medium-term trade finance

Excellent presentation skills in languages: English, Spanish with working knowledge of French

Key Accountabilities and Responsibilities:

Reviewing and recommending customer credit lines and setting terms

Travel - Visit customers not only to arrange payment terms as needed, but also to aid in collections and credit discrepancy solutions. Negotiate terms as well as offer potential alternatives to existing issues. Assessing potential customers for credit extension.

Manage, analyze and resolve credit disputes and issues worldwide.

Design and implement processes to improve cashflow and reduce receivables.

Lead staff meeting for constant updating on accounts and issues with each one

Develop and maintain relationships with business

Train, coach, monitor credit team to ensure policy compliance methods

Audit delinquent business accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account

Interaction with business customers, sales, customer service and shipping department as required to resolve payment disputes

Preparation of period end reports on progress made with accounts, collections and deductions.

identifying any unresolved issues or potential problems which may arise and resolve them - able to meet multiple deadlines and adapt to the changing needs of the business

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