Customer Service Front Desk
Resume:
Anaijah Morgan
Stamford, CT *****
**********@************.*******.***
Authorized to work in the US for any employer
Work Experience
Manager in Training (MIT)
Snipes USA-Stamford, CT
February 2024 to June 2024
• Completed comprehensive training program in all aspects of management, including sales, operations, and customer service
• Assisted store managers with daily operations, including inventory management, staff scheduling, and customer service
• Developed strong leadership skills by overseeing a team of XX employees during peak business hours
• Trained new employees on company policies, procedures, and product knowledge to ensure consistent quality service
• Managed cash handling procedures accurately and efficiently while maintaining a high level of security measures
• Maintained a clean and organized work environment according to company standards and health regulations
• Monitored key performance indicators (KPIs) such as sales targets, conversion rates, average transaction value (ATV), etc., taking corrective actions when necessary
• Led weekly team meetings to communicate goals, provide updates on performance metrics, address concerns or challenges
Varsity Assistant Basketball Coach
King School-Stamford, CT
November 2023 to March 2024
Associate Lead with Keys
Jersey Mike's-Stamford, CT
April 2023 to February 2024
GSA
PetSmart hotel-Stamford, CT
July 2022 to April 2023
Teacher Assistant
Anna and Jack's Treehouse-Norwalk, CT
May 2020 to February 2021
Education
College in General Studies
Saint Petersburg College - FL
July 2020 to May 2021
High school diploma
Norwalk High School (p-tech norwalk) - Norwalk, CT August 2016 to June 2020
Skills
• Cashiering
• Cash handling
• Food preparation
• Cleaning
• Order picking
• Delivery driver experience
• Customer service (10+ years)
• Hospitality (1 year)
• Hotel experience (1 year)
• concierge experience (1 year)
• Front desk (1 year)
• Guest services
• Hotel management
• Hospitality management
• Management
• Sports Coaching
• Restaurant Management
• Catering
• Purchasing
• Sales
• Retail sales
• Communication skills
• Customer service
• Basic math
• English
• Math
• POS
• Computer skills
• Cash handling
• Merchandising
• Front desk
• Sales management
• Assistant manager experience
• Team management
• Guest services
• Cash register
• Hotel experience
• Hospitality
• Time management
• Organizational skills
• Typing
• Phone etiquette
• Microsoft Office
• Food Safety
• Kitchen Management Experience
• Inventory Control
• Retail Management
• Supervising Experience
Languages
• English - Fluent
Certifications and Licenses
Driver's License
October 2020 to October 2029
CPR Certification
December 2023 to December 2025
AED Certification
Assessments
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Retail customer service — Proficient
July 2024
Responding to customer situations in a retail setting Full results: Proficient
Medical receptionist skills — Proficient
February 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Proficient
July 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Delivery driver — Proficient
July 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Administrative assistant/receptionist — Proficient January 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
January 2024
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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