Customer Service Health Care

Stella Chavez 909-***-****

**** ******** **., *******, ** 92336 **************@*****.***

Education

High School Diploma 1982

Santiago High School Garden Grove, CA

Work Experience

Health Care Avenues Patient Outreach Coordinator 2017-Present

• Communicate the features and benefits of Wellness Exams to patients Pomona, CA clearly and concisely to increase scheduling conversation rate

• Classify and catalogue patients’ dispositions to outreach efforts to modify and customize future outreach strategies

• Brainstorm new communication and outreach methods with coworkers to more effectively inform and engage patients

Cardinal Health Customer Service Representative 2016-2017

• Answered phones, processed orders, and responded to customer Ontario, CA questions and concerns to increase customer satisfaction

• Followed up on refused orders and orders returned without notice to minimize loss of revenue and increase profit margins

• Participated in departmental meetings and training as well as coaching sessions and e-learning to improve customer service strategies AC Freight Services, Inc. Administrative Assistant 2014- 2016

• Aided with daily operations by answering multi-line phones, Ontario, CA filing documents, and faxing documents to maintain work flow

• Acted as personal assistant for the owner of the company to ensure business operations run smoothly and efficiently Promed Health Care Customer Service Representative 2008-2014

• Assisted health care members, providers, and health plans with Ontario, CA questions and concerns to provide superior customer service

• Answered questions concerning member eligibility, provider information, authorization status and claim status to streamline patient care

• Received 90-100 incoming calls per day to help identify problems and provide solutions for patients and multiple medical groups Apria Health Care Client Support 2003-2008

• Evaluated completed prescriptions to ensure all appropriate information had Tustin, CA been obtained to allow reimbursement and meet applicable regulations

• Documented all account activity in the system as well as processed, reviewed, and mailed prescriptions to physicians for signatures to comply with standards

• Followed up on outstanding certificates of medical necessity and prescription renewal through suspending billing reports to support business operations

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