Customer Service
Resume:
Brianne Bogle
Customer Service
*************@*****.***
Cuba, NY 14727
EDUCATION
Genesee Valley High School- Belmont, NY
High School Diploma
SKILLS
- POS (Point of Sales)
- Data Entry
- Sales Floor
- Outbound Calls
- Customer Information
- Product Knowledge
- Industry Knowledge
- Customer Service
Community Service
American Red Cross
Blood Drivers
Amity Rescue Squad
Emergency Medical Tech
Summary
With years of experience in customer service, I have honed my skills in addressing diverse customer needs and resolving issues. My dedication to providing exceptional service, strong communication abilities, and ability to achieve high customer satisfaction make me a valuable asset to any customer service team. Relevant Experience
Driver 2022-Present
DoorDash- Olean, NY
• Leveraged the DoorDash app to evaluate and accept orders considering distance, payout, and personal schedule; maximized delivery efficiency.
• Conducted thorough checks to confirm all order items were retrieved from the restaurant, resulting in decreased customer complaints due to missing items.
• Engaged professionally with restaurant staff to confirm order specifics and address any issues; reduced order errors and improved overall delivery efficiency.
• Optimized navigation routes using advanced GPS tools, cutting travel and increasing on-time deliveries to customer locations.
• Executed precise transportation procedures for perishable goods, maintaining optimal temperature and handling standards, increasing positive customer feedback for fresh food.
• Ensured accurate delivery of items to designated addresses, following explicit instructions, which enhanced delivery efficiency and reduced delivery errors.
• Enhanced delivery confirmation accuracy in the app, reducing incorrect status reports and improving overall operational efficiency. Cashier/Customer Service 2014-2014
Walmart- Olean, NY
• Cultivated positive customer interactions by maintaining a cheerful demeanor and expressing gratitude; reduced customer complaints and increased return visits.
• Addressed and resolved over 50+ customer inquiries daily, leading to a reduction in response time and an increase in overall customer satisfaction ratings.
• Led efforts to assist team members across departments during peak hours, contributing to a reduction in checkout lines and improved customer flow.
• Identified and corrected misplacements of over 300 items weekly, enhancing customer experience and decreasing in-store search times.
• Streamlined cash reconciliation procedures, ensuring accurate cash balance maintenance and reducing discrepancies by 95%, which enhanced financial reporting accuracy and compliance.
Cashier/Customer Service 2006-2012
Kmart- Wellsville, NY
• Delivered tailored product advice based on customer needs, enhancing the overall shopping experience and driving an increase in positive feedback ratings.
• Managed transaction accuracy, reducing errors by 98% and decreasing average checkout time.
• Optimized cash management processes, resulting in an increase in daily reconciliation efficiency and a reduction in cash handling errors.
• Optimized inventory management system, reducing stock discrepancies and ensuring 95% product availability while simultaneously handling administrative tasks to streamline operations and improve overall efficiency.
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