Social Media Customer Service

SARAH E. WALKER

***********@*****.*** – 858-***-****

www.linkedin.com/in/sarahewalkerr

EDUCATION

University of Colorado, Boulder, CO August 2019 – May 2023 B.A in Strategic Communications, with an emphasis on Public Relations Minor: Media Studies Major GPA: 3.5

LEADERSHIP/ WORK EXPERIENCE

Eddie V’s Prime Seafood, La Jolla, CA Lead Hostess/Busser November 2023- July 2024

-Provided exceptional guest service in a prestigious, high-volume dining environment specializing in premium seafood and steaks

-Collaborated closely with servers and kitchen staff to optimize table turnover and enhance operational efficiency

-Demonstrated professionalism and polished communication skills while interacting with guests to accommodate special requests and preferences

Bobbi Rocco, La Jolla, CA Retail Sales Associate May 2023-November 2023

-Ordered clothing for the store on a biweekly basis

-Responsible for opening and closing the store

-Developed fashion styling and customer service skills It’s All Good Here, Chicago, IL Digital Media/ Social Media Intern January 2023-March 2023

-Created social media accounts and content to post on a weekly basis

-Helped prepare for the launch of the company’s app via social media advertising

-Developed leadership skills and gained experience on how to create and publish content Birdcall, Boulder, CO Host September 2021-November 2022

-Welcomed and served customers food and beverages

-Developed excellent communication, teamwork and customer service skills RELEVANT CLASS EXPERIENCE

Strategic Communications Capstone, Spring 2023

-Communicated closely with both CU Boulder CMCI Capital Media Program and the Chef Ann Foundation

-Created two campaigns promoting the clients brand images Public Relations Event Planning, Spring 2023

-Planned a music festival for the 150th anniversary of CU Boulder which included setting goals, building budgets, detailed planning and marketing

Writing for Public Relations, Spring 2023

-Generated news releases and responsible for promoting the positive public image of Fortune 500 companies

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