Patient Access Representative

Victoria Coleman

**** ********* **** *** *** ***

Cleveland, Ohio 44144

Cell: 216-***-**** E-Mail: ********.***********@*****.*** Objective

Experienced patient access and service professional seeking a new opportunity to provide strong patient and family- driven resources.

Skills & Abilities

● Excellent computer skills including advanced knowledge of IDX scheduling and Sorian Financials application.

● Works efficiently under pressure and demonstrated ability to meet deadlines.

● Eager to lead and able to provide orientation and training to increase team productivity and effectiveness.

● Epic

Experience

Just Between Us Fashion Corp, - Owner / Proprietor Cleveland, Ohio February 2002 to Present

● Provide concierge client service by creating and providing customer fashions, including suits, dresses and professional attire for men and women.

Patient Access Representative II / Secretary University Hospitals Westlake, Ohio January 2019 – August 2022

● Schedule Outpatient through IDX and Sorian

● Schedule inpatient appointment through EMR.

● Check in all incoming patients.

● Process scheduling for doctors.

● Communicate with doctors via email for patients update and patient request.

● Contact colleagues through Cisco jobber and Doc Halo. Division Secretary Rainbow Babies & Children’s Hospital Cleveland, Oho November 2016 – December 2018

● Provide incoming patients and visitors with an efficient and pleasant guest experience.

● Direct visitors to correct patient rooms, creating and issuing visitor passes.

● Registering new patients upon arrival by creating admissions packets and contacting the specialty that will follow their care during their stay.

● Performing clerical duties such as ordering supplies, answering calls in a timely and professional manner and cold transferring to the correct extension.

● Communicating with the charge supervisor and their team all discharges and admissions.

● Logging all patients in and out of the IDX system. Patient Access Representative I Cleveland Medical Center Cleveland, Ohio March 2006 – November 2016

● Provide patients with an effective and pleasant encounter while checking in for Radiological testing and procedures.

● Served as a reserve for scheduling coordinators – allowing patients access to convenient services with minimal delay and complication.

Page 2

● Establish and maintain positive relationships with all contacts and co-workers, including Radiology technicians and management.

● Maintain registration and insurance accuracy standards. Staff Coordinator Multicare Home Health Care Euclid, Ohio January 2004 – February 2006

● Organized and maintained client/ patient documentation.

● Track time and attendance of employees.

● Follow up with clients to assure accurate care was received from the assigned caregivers. Unit Secretary Cleveland Clinic Health System Cleveland, Ohio January 2002 – December 2003

● Provide professional and courteous support to patients and families.

● Communicated with clinical staff to ensure appropriate information was gathered.

● Scheduled appointments and maintained supplies when needed. Education

Sawyer College – Cleveland Heights, Ohio Graduation Date: December 03, 2013

● Major: Legal Secretary

● Graduated from their Bridge Program.

Computer Skills

● POS Collection Systems

● IDX

● Healthcare Financial System (Sorian)

● Electronic Health Record Systems (EMR, AEMR)

● Web-based fax programs

● Instant Messaging

Military Service

Army – Active Duty – 1977-1979

Leadership Training

Completed leadership and education courses while at University Hospitals including their Conflict Management Program, 7 Psychological of Great Customer Service, Lean Six Sigma’s: Using Tools to Improve our Workplace, and University Hospitals leadership program

Contact this candidate