Front Desk Management Experience

**** ***** *** ** *****

**********@*****.***

703-***-****

Summary Of Skills

Concierge with 10+ years of front desk and guest management experience demonstrating reliability and stellar work performance in responding to various guest requests. Capable of accurately assessing client needs and making personal recommendations that lead to guest satisfaction. Excellent oral and written communication skills. Professional Experience

Residential Concierge Arlington VA 222.07

Washington Golf & Country Club 5/2022 to Current

• Welcome customer upon entrance and confirm reservations

• Answer the phone and distribute messages and mail

• Establish and nurture service relationships to fulfill the daily needs

• Effective communication with time members to maintain the clearly defined expectation

a Perform various duties inside the Company reservation

• Directing service requests to maintenance and completing service request call-back

• Planned staff events, and projects, updated day-to-day requests and board meetings Residential Concierge

Planned Companies (The Asher)

• Greeted residents and guests upon arrival and departure daily

• Assisted resident and all departments giving information as needed

• Received and ensured fulfillment of all daily resident's request

• Maintain accurate key control logs and manage private areas

• Engaged residents and guests by projecting a friendly demeanor

• Microsoft Office proficiency

• Excellent ability to respond to individual guest needs and preference

• Assisted with client needs and greed, people who come in for Tour inquiries

• Packages log in & distributing send Emails to Resident Alexandria VA 22.314

6/2001 to 8/2003

Residential Concierge Falls Church VA 22401

Skyline House Owner Association Inc, 12/2007 to 4/2001

• Provide excellent services by welcoming/ greeting guests upon entry, confirming reservations and timely resolving problems.

• respectfully respond to phone and email.

• Maintain positive guest relations at all times and ensure guest satisfaction.

• Managed front desk, day users, and visitors check-in and check-out.

• Support management as needed

• Ability with Microsoft Office (Building Link, Word, Excel, Outlook) in performing in duties.

• Responded to guest requests and resolved issues in a timely, friendly, and efficient manner

• Developed Excel spreadsheets and supply re-order assist management office, EDUCATION

STRAYER UNIVERSITY, ARLINGTON VA 2000 - 2006

B.A. COMPUTER SINCE & BUSINESS MANAGEMENT

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