United States Customer Service
Resume:
CONTACT
*******.**********@*****.***
West Haven, Connecticut, United States, Connecticut 06516
EDUCATION AND TRAINING
Master of Science - CYBERSECURITY, FORENSICS AND COUNTER TERRORISM
Sacred Heart University
Fairfield, CT
Projects and self-learning experience has done a drastic impact on the skill development and deeply understanding the subject.
Self-learning of few concepts from TryHackMe, HackTheBox, CCO has added vast in-depth knowledge.
I was certified with the CCO(Cellebrite Certified Operator).
Penetration testing, Cisco Networking, attacks & attack vectors, malware analysis, reverse engineering, cracking the security features of accused mobile devices, analysis of compromised mobile apps etc, were some of the lab works done.
SUMMARY
Want to be a member of an innovative Organisation that allows me to use my abilities and experience to contribute to a team that best practices growth while also expanding my own understanding in the field of research. Seeking a challenging position in Networking and Cybersecurity, where I can leverage my Experience, academic background, technical skills, and passion for protecting digital assets to contribute for development and implementation of robust security measures. Eager to apply my knowledge and expertise to help organizations enhance their cyber resilience and mitigate risks effectively.
SKILLS
Cybersecurity Expertise
Service desk support
Data Recovery
Windows XP/Vista
MS Office, Outlook
KALI Linux, Wireshark, Social engineering attacks
Good level PYTHON coding
Ethical Leadership
Motivation Techniques
Customer Service
Multitasking
Positive Attitude
EXPERIENCE
Technology Associate(VM's and Networks)
LOCUZ PVT LMT Hyderabad, Telangana
03/2022 - 07/2022
In LOCUZ Organization I was hired as Technology Associate (VM'S, AZURE) for windows domain.
Dealing with the servers, physical machines, virtual machines which indeed Includes confidential data of the customers/clients
Implementation of Active Directory (AD) domain Controllers. Migration and Decommission of Active Directory Domain Controllers
Conducted research on emerging technologies in support of system development efforts.
Maintained inventory of all technology equipment including hardware and software assets.
Upgrading/Patch up the ESXI Hosts. Creating and deploying Virtual Machines Manually. Managing Virtual machine issues at application and virtual hardware level. Resolving space and slowness related issues. Migrating Virtual machines between data stores or hosts. Managing over 15+ VMware View Servers and handling about 200 VMs.
Diagnosed complex technical problems related to network infrastructure or applications.
Technical Support Associate
Tech Mahindra Hyderabad, TELANGANA
01/2020 - 12/2021
Created reports detailing customer satisfaction levels over time.
System troubleshooting, configuring a static IP address for Mac OS and Windows, and resolving caller inquiries as necessary
Configured Quality of Service (QoS) policies on Cisco routers to prioritize critical traffic, manage bandwidth utilization, and ensure optimal application performance and user experience across the network. Migrate remote MPLS sites to VPN tunnels and update Visio maps.
Diagnosed and fixed computer, router, mobile, and wifi problems. Common questions among many were how to configure routers, troubleshoot software problems, troubleshoot online, and create a static IP address for clients.
Configured switches, routers, and wireless equipment using Cisco.
Utilizing Palo Alto and Cisco ASA firewalls, I've implemented network security solutions, such as access control, VPN, and Monitoring threats to guarantee the confidentiality, integrity, and availability of data. Windows is the operating system.
In order to prevent drive crashes and even to keep speeds steady, the system's work utilization, load, and computation needs to be watched closely.
Establish and manage redundant VPN tunnels to client's remote locations.
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CLASHON KUMAR POSNET KOCHARLA
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