Customer Service Representative
Resume:
Moesha Taylor
Temple Hills, MD *****
******.******@******.***
Enthusiastic Customer Service Representative and entrepreneur with experience emerging companies, running start up companies and building company clientele. Strong technology and product development experience. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team building skills. Work Experience
Pharmacy Technician
CVS Health - Washington, DC
July 2021 to Present
• Assisted with inventory management, including verification of quantities, storage, removal of outdated medications, and restocking pharmaceuticals in short supply to prevent being out of stock.
• Identified 30 plus repeating customers and their prescriptions in order to refill and label their medications in advance, speeding up sales by 80% also maintaining to increase customer experience, satisfaction and loyalty.
• Operated cash register with an average daily cash flow of $16,000.
• Provide friendly customer service, building a loyal customer base despite local competition.
• Fulfilled 100% of medication orders with patient safety as priority.
• Prepare labels and fill prescriptions accordingly, pre-packaging common medications that result in 30% order completion.
• Streamline data management procedures by reducing the number of categorical inputs, which reduced administrative work time and flow by 50%.
• Filled over 150 prescriptions a day interacting with over 70 patients a day. Customer Service Representative
Kaiser Permanente - Fulton, MD
November 2022 to June 2023
• enhanced operational success by providing members with accurate information and effective solutions
• updated demographic information (member address, name updates, birthdate corrections etc.)
• Provided members with explanation of benefits.
• provided members with clarification of eligibility, termination or pending account.
• educated members with information about Deductibles, Out Of Pocket, Co Pays and Coinsurance.
• filed grievances and complaints on members behalf.
• provided members with 1095 B tax forms, billing statements and after visit summary’s.
• provided members insurance cards.
• Assigned member medical record numbers, updated medical record numbers, merged medical record number also assigned medical record numbers for members visiting other regions.
• Assisted member with information for filing claims for emergency visit outside of the network. Customer Service Representative
Blackboard
August 2019 to June 2021
Assisted for K-12 online school registration for states due to the pandemic. Perform Blackboard maintenance and resolution of access issues. Attend conferences to maintain up-to-date knowledge of instructional design and technology.. Improve online development and designs Retail General Manager
Temple Hill, MD
June 2017 to June 2020
1 Beauty Supply Temple Hill, MD
• Enhanced operational success through effective staffing, strong training, enforcing regulatory and safety procedures and well-timed customer service.
• Deployed and monitored procedures to advance long-term business success overall by 20%.
• Applied performance data to evaluate and improve business operations. Target current business conditions and needs to save the business profit.
• Managed inventory, monitored the purchase and sales of merchandise.
• Maintained a clean and safe work environment.
• Managed online sales working closely with business partner Amazon, handling shipping through USPS.
• Created agendas and task for employees to execute throughout the day.
• Offered hands-on assistance to customers, assessing needs and maintenance current knowledge of preferences.
• Operated and balanced cash registered with daily cash flow of $8,000 Education
High School Diploma
Penn Foster High School - Penn, PA
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