Customer Service Front Desk
Resume:
Kelvin Price
EXPIERENCED FAST PACE NYC RETAIL OPTICIAN
Pearland, TX 77584
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Optical Launch Team Optician
MEDICAL EYEGLASS CENTER - Webster, TX
March 2023 to March 2024
Throughout the past year, I have consistently prioritized exceptional customer service, ensuring that each client receives personalized and thorough care during their visits. My approach has always been to listen attentively to the customers' needs, provide expert advice on eyewear selections, and ensure their comfort and satisfaction with our services. This dedication to customer service excellence has not only resulted in positive feedback from our clients but has also contributed to repeat business and an increase in customer loyalty.
Dependability:I have demonstrated my dependability by consistently meeting and exceeding work expectations. My attendance record is impeccable, and I have always been available to cover shifts or take on additional responsibilities as needed. My team and supervisors know they can rely on me to be there when needed and to complete tasks efficiently and effectively. Organization:My organizational skills have been a key asset in managing the diverse aspects of my role. I have effectively managed appointments, inventory, and customer records, ensuring that the store operates smoothly and efficiently. My ability to keep things organized has also helped in maintaining a clean and welcoming store environment, which is crucial for a positive customer experience. Managing Optician Technician
Chelsea Vision Associates - New York, NY
September 2018 to April 2022
• Order Placement\Tracking Bifocal & Progressive Lens Mounting Eye Care Insurance Billing Claim Resolution & Filing Frame Selection Lens Edging Blocking & Tracing Front Desk Administration Lab Experience EXPIERENCED FAST PACE NYC RETAIL OPTICIAN
Lens & Contact Measurement
June 2013 to March 2018
Order Placement\Tracking Bifocal & Progressive Lens Mounting Eye Care Insurance Billing Claim Resolution & Filing Frame Selection Lens Edging Blocking & Tracing Front Desk Administration Lab Experience OPTYX EYEWEAR - MANAGING OPTICIAN
UPPER EAST SIDE MANHATTAN - JUNE 2013 - MARCH 2018 Expectations:
Assist patients in selecting frames and lens coordinated with facial and eye
Conduct contact lens patient education class including insertion and removal procedures
Pre-Testing patients and assisting optometrist
Verifying prescriptions and checking in glasses
Insurance verification and billing
Troubleshooting patients eyewear prescription problems
Training new associates in optical
Maintain all patients records for office and optometrists
Scheduled appointments for patients
Handled purchasing on major frame accounts
Dispensing of lenses and frames
Taking measurements for progressive lenses and adjusting frames
Responsible for creating and managing employees work schedule SALES OPTICIAN AND OPTOMETRIST ASSISTANT
LUXOTTICA RETAIL NORTH AMERICA
March 2006 to June 2013
Expectations:
Directly responsible for sales and profit performance in assigned store
Responsible for achieving store shrinkage goals and the establishment of both new and existing loss prevention procedures.
Worked with Senior Management to establish and achieve sales margin goals, develop operating budgets and monitor performance.
Examined eye Pre-Testing for patients field of vision, including central and peripheral vision for defects, and chart test results via computer terminal.
Assisted Physician with patient examinations, acquiring accurate medical histories
Evaluated patient problems and provided complete documentation in patient records
Responsible for looking up insurance information and benefits for patients
Implemented and monitored all store standards and work with the Operations Manager and individual Department Manager to ensure successful implementation. Education
2yrs in Optician
SUNY College of Optometry - New York, NY
September 2004 to May 2006
WRIGHT STATE UNIVERSITY - Dayton, OH
1997 to 1998
DIPLOMA in PAUL LAWRENCE DUNBAR HIGH
OHIO STATE - Dayton, OH
1996
Skills
• Dispensing (10+ years)
• Scheduling (10+ years)
• Billing (10+ years)
• Filing (10+ years)
• Training (10+ years)
• Receptionist (10+ years)
• Microsoft Excel (10+ years)
• Sales (10+ years)
• Insurance Verification
• Medical Records (10+ years)
• Medical Scheduling (10+ years)
• Medical Terminology
• Medical Billing (10+ years)
• HIPAA (10+ years)
• Medical Coding (10+ years)
• Medical Office Experience (10+ years)
• Loss Prevention (10+ years)
• Laboratory Experience (10+ years)
• EMR Systems (10+ years)
• Ophthalmology Experience
• Ophthalmology (10+ years)
• Customer service (10+ years)
• EHR systems (10+ years)
• Microsoft Office (10+ years)
• English (10+ years)
• Recruiting (10+ years)
• Anatomy Knowledge
• Patient Care (10+ years)
• Clerical Experience
• Optical experience
• Sales
• Communication skills
• Optics
• Medical billing
• Ophthalmology
• Front desk
• Retail sales
• EMR systems
• Medical coding
• Medical records
• Medical terminology
• Customer service
• ICD-10
• Clerical experience
• HIPAA
• Accounts receivable
• Anatomy knowledge
• Outside sales
• ICD coding
• Laboratory experience
• Documentation review
• Recruiting
• Training & development
• Procurement
Contact this candidate