Customer Support Claims Adjuster

Twana Reed

*****.******@*****.*** 469-***-**** Lancaster, TX

SUMMARY

Seasoned Auto Claims Adjuster with 10 years of experience in the insurance industry, adept at analyzing complex claims and determining settlements. Excelled in high-volume call environments, assisting customers and collaborating with adjusters to expedite claims resolution. Seeking to leverage expertise in claims processing and customer support as a Claim Adjuster.

WORK EXPERIENCE

State Farm Mutual Automobile Insurance Company Richardson Auto Claims Adjuster Mar 2022 - Jun 2024

• Analyzed and processed auto/property claims, determining validity and settlement amounts through comprehensive assessments and detailed reporting.

• Provided customer support by addressing and resolving claim-related issues, ensuring a high standard of service delivery.

• Investigated liability and maintained precise records of claims activities, facilitating effective and timely payment processing.

Allstate Insurance Irving

Claims Specialist Oct 2018 - Apr 2022

• Managed a high volume of inbound calls, efficiently assisting customers with photo estimate completion processes.

• Collaborated with adjusters to ensure accurate and timely delivery of estimates to clients.

• Assisted automotive shops in processing supplemental requests for uncovered damages, facilitating additional repair approvals.

Insurance Advisor Jan 2018 - Oct 2018

• Advised clients on insurance policy customization to align with their unique needs, ensuring adherence to company standards.

• Increased policy sales by effectively communicating complex insurance details to customers, ensuring clarity and comprehension.

Geico Richardson

Licensed Insurance Agent Jun 2017 - Jan 2018

• Delivered tailored insurance solutions to customer needs, ensuring thorough understanding of underwriting guidelines and procedures.

• Translated intricate insurance terminology into clear, customer-friendly language to facilitate informed decision-making.

Transamerica Plano

Life Insurance Agent Jul 2014 - Jan 2018

• Assessed individual client requirements to recommend appropriate life insurance packages, enhancing customer understanding and satisfaction.

• Successfully matched insurance options to customer profiles, effectively communicating benefits and features.

• Maintained a high standard of client service, fostering positive experiences and customer loyalty. EDUCATION

Liberty University

A.A., Early Childhood Education

Lynchburg, VA

Jan 2017

Mesquite High School

High School Diploma

Mesquite

Jan 2001

SKILLS

Computer Skills • Communication Skills • Ability to Work in a Team • Ability to Work Under Pressure • Microsoft Office • Ability to Multitask • Fast Learner • Customer Service

Contact this candidate