Customer Service Representative
Resume:
LINDA
COKER
**********@*****.***
Snellville, GA 30078
CONTACT
SKILLS
• Shipping and Logistics
• Netsuite ERP
• Customer satisfaction measurement
• Team building
• Office equipment proficiency
Calm and Professional Under
Pressure
•
• De-Escalation Techniques
• Strategic sales knowledge
• Research
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
PROFESSIONAL SUMMARY
Customer Service Representative
Sharon medical services LLC, Duluth, GA
EXPERIENCE
November 2021 - Present
• Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
•
Developed strong customer relationships and loyalty through effective
• communication.
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
•
Responded to telephone inquiries and complaints following standard operating procedures.
•
Greeted customers by name and displayed respectful attitude, helping develop
• rapport with customer base and build lasting relationships. Addressed customers courteously using suitable methods and problem-solving skills.
•
Utilized problem-solving techniques to identify solutions for complex customer inquiries.
•
• Assisted with training and mentoring new team members.
• Processed orders, returns, and exchanges in an accurate and efficient manner. Maintained an updated knowledge base of current products, services, pricing, promotions.
•
Updated and maintained database with accurate customer information and
• timely data entry.
Customer Service Representative
Joy and love health services, Houston, TX
Customer Service Executive
Darkorchid Enterprises Ltd, Victoria island, Lagos Nigeria Customer Service Representative
Holab maritime, Apapa, Lagos
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
•
June 2019 - August 2021
Demonstrated excellent communication skills, both verbal and written, in order
• to effectively interact with customers.
• Handled customer complaints and inquiries in a courteous and efficient manner. Responded to telephone inquiries and complaints following standard operating procedures.
•
Addressed customers courteously using suitable methods and problem-solving
• skills.
Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
•
Updated and maintained database with accurate customer information and timely data entry.
•
March 2012 - March 2017
Built strong relationships with customers through active listening and effective
• communication.
• Conducted outbound calls to follow up on customer queries or complaints. Coordinated with other departments such as logistics or sales teams in order to resolve escalated customer issues swiftly.
•
Attended regular meetings with department heads to discuss strategies for
• improving overall customer experience levels.
Researched complex technical problems encountered by customers during product usage and provided appropriate resolutions.
•
Provided training support to new staff members regarding company policies and procedures related to customer service.
•
February 2011 - April 2012
• Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
•
Developed strong customer relationships and loyalty through effective communication.
•
Provided account information to customers and explained bill service policies
• and customer rights.
Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
•
Remained open to feedback from supervisor and peers to build and improve skills set.
•
Responded to telephone inquiries and complaints following standard operating procedures.
•
Greeted customers by name and displayed respectful attitude, helping develop
• rapport with customer base and build lasting relationships. Addressed customers courteously using suitable methods and problem-solving skills.
•
Utilized problem-solving techniques to identify solutions for complex customer inquiries.
•
Bachelor of Arts (B.A.) in English
Ambrose Alli university Ekpoma, Edo, Edo state Nigeria Master of Arts (M.A.) in International law and diplomacy University of lagos, Lagos, Lagos Nigeria
EDUCATION
August 2001
January 2006
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