Hilton Head Customer Service

*** ******* ***, *********, ** ***** ● Cell:843-***-**** ●**********@*****.***

Glynis Nathan

A highly motivated professional committed to excellence with exceptional problem-solving, time management, and organizational skills, who demonstrates genuine care for the needs and concerns of others.

Experience

April 2024 – July 2024 Hilton Beach Front Resort & Spa Hilton Head, SC

Concierge

●Interact with guests and maintain a positive, professional attitude

●Respond to front-desk inquiries by providing information about the hotel’s services

●Maintain composure and professionalism, particularly in high-pressure situations.

●Demonstrate active listening skills to understand and address guest needs effectively.

●Offer clear, concise, and detailed responses to guest inquiries, supported by readily available resources such as brochures and maps.

●Communicate clearly with both guests and service providers to confirm details and ensure smooth execution of plans.

●Provide resourceful solutions and alternatives in the event of changes or issues.

●Take immediate and efficient action to resolve issues, followed by a confirmation of guest satisfaction.

September 2023 – May 2024 Sam’s Club Bluffton, SC

Frontline Associate

●Facilitated purchasing decisions and aided in locating merchandise

●Recognized and identified members' needs

●Addressed and resolved member concerns and issues

●Advocated for the company's offerings and services

●Provided expert guidance on utilizing member self-service technology

March 2023 – August 2023 Marriott Resort & Spa Hilton Head, SC

Concierge

●Maintained professionalism with guests, provided clear information, addressed needs promptly, and ensured high-quality service

●Interacted positively with guests and remain composed under pressure

●Offered detailed responses to inquiries using available resources

●Actively listened and addressed guest needs with clear communication

●Provided alternatives and resolved issues efficiently

●Addressed complaints immediately to encourage repeat business

Jan 2019 – August 2023 Bayshore on Hilton Head Hilton Head, SC

Dining Room Manager

●Supervised a staff of 10 employees

●Completed management reports pertaining to revenue accounting

●Organized weekly work schedule for employees

●Ensured prompt and courteous service to guests to ensure guest satisfaction

●Trained dining room attendants

●Ensured employees are performing with efficiency and great customer service

●Performed the daily line-up with service staff to discuss menu items and specials, upcoming and past events and review special instructions listen to and address and resolve any problems or concern

Feb 2015- Jan 2019 Sodexo Healthcare System Hilton Head, SC

Patient Service Manager - Hilton Head Hospital

Disseminated information about billing, insurance, privacy and patient rights

Managed paperwork for admission and release

Acted as a liaison between patient, family, and healthcare staff

Implemented staff training and scheduling

Coordinated the timing of meal deliveries, personal hygiene care, diagnostic procedures or therapeutic treatments

Jan 2014 – Feb 2015 Morrison Healthcare Food Services Hilton Head, SC

transitioned to Sodexo Healthcare System

Retail Manager - Hilton Head Hospital

●Supervised a staff of 8 employees on the retail and vending team

●Trained cashiers and supervision of all cash handling policies

●Managed retail signage and “Horizon Point of Sale” system

●Implemented and reported my marketing retail promotions, resulting in increase of retail sale/revenue.

●Led daily retail line-up meetings

●Resolved any customer service concerns or complaints immediately

●Responsible for monthly wellness tracking

●Achieved 83% overall cafe engagement score

●Facilitated company catering related activities

●Achieved highest patient satisfaction scores on assigned units for daily patient visitations

●Assisted director with back office reporting, end of the month reporting, weekly accounts invoices, all HR needs, daily payroll processing, doctor's lounge catering, hospital event catering and vending

●Responsible for CHAT sessions

●Assisted with daily “Meals on Wheels” program

●Directed/Assisted patient services team when needed

●Member of emergency preparedness and green team committee

●Served as interim department director

●Assisted with “My Staff” implementation

Sept 2011 - Dec 2013 Morrison Healthcare Food Service Hilton Head, SC

Food Service Assistant Manager - Hilton Head Hospital

●Updated and managed “Horizon Point of Sale” system

●Assisted director with retail signage in Cafe

●Responsible for Wellness tracker reporting

●Managed all HR paperwork including conducting annual reviews and disciplinary actions.

●Responsible for daily patient visitation

●Assisted director with back-office reporting,” End of Month” reporting, weekly account invoices, daily payroll, doctor’s lounge catering, hospital event catering and vending

●Facilitated and led of “End of Day” business activities

Aug 2003 - Sept 2011 Morrison Healthcare Food Services Hilton Head, SC

Office Coordinator - Hilton Head Hospital

●Managed various department records

●Handled cashier deposits

●Ensured company policies were obeyed by employees

●Completed data entry for end of the month reporting, vending, daily payroll, weekly invoices, doctor’s lounge catering and nourishments

●Assisted with hospital event catering and billing

Education

May 1988 - June 1989 Technical College of the Low Country Beaufort, SC

Associates Diploma

Computer Skills

Windows XP, Word, Excel, Powerpoint, Outlook, Adobe, Photoshop, Horizon Software and Lathem Time Clock

References

References are available upon request.

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