Customer Service Team Members
Resume:
Shelby Cockrum
West Plains, MO *****
************@*****.***
Highly motivated and dedicated customer service professional with over 5 years of experience in providing exceptional service to clients. Skilled in resolving customer issues efficiently and effectively, while maintaining a positive attitude and creating a welcoming atmosphere. Strong communication and interpersonal skills, with a proven track record of building strong relationships with customers. Seeking to leverage my customer service expertise to contribute to the success of a dynamic and customer-focused company.
Work Experience
Bar Lead/FOH Manager
KC’s Sports Bistro - West Plains, MO
October 2023 to Present
I started here in October 2023 as a server and worked my way up to front of house manager and bar lead. 1. Oversee and manage day-to-day operations of the bar, including opening and closing procedures. 2. Create and implement bar policies and procedures to ensure smooth operations. 3. Train and supervise staff, including bartenders, servers, and bar backs, to provide excellent customer service.
4. Monitor and manage inventory levels, ordering supplies as needed. 5. Develop and update drink menus, ensuring a diverse selection and competitive pricing. 6. Ensure compliance with all state and local alcohol regulations, including checking IDs and monitoring intoxication levels.
7. Maintain cleanliness and organization of the bar area, including ensuring equipment is in good working order.
8. Handle customer complaints and resolve issues in a timely and professional manner. 9. Collaborate with the kitchen and other staff to coordinate food and drink service. 10. Monitor sales and revenue data, and analyze trends to make informed decisions about pricing and promotions.
11. Plan and execute special events and promotions to attract customers and increase sales. 12. Take responsibility for cash handling and reconciliation, including preparing deposits and managing petty cash
Shift Manager
Steak N Shake - West Plains, MO
July 2023 to October 2023
1. Ensure the overall smooth operation of the fast food restaurant during their shift 2. Supervise and monitor the performance of team members, including cashiers, cooks, and other staff 3. Delegate tasks and responsibilities to team members and ensure tasks are completed efficiently and timely
4. Train new employees and provide ongoing training and development for existing team members 5. Enforce company policies and procedures, including food safety and health standards 6. Handle customer complaints and resolve any issues that arise during their shift 7. Manage inventory and order supplies as needed
8. Monitor sales and revenue, and work to meet or exceed sales targets 9. Assist in the preparation of food and ensure that quality standards are upheld Recruiter
Hire Well Now - West Plains, MO
August 2021 to July 2023
1. Develop and implement recruitment strategies to attract and hire qualified candidates. 2. Review and analyze resumes and applications to identify potential candidates. 3. Conduct phone screenings and interviews to assess candidate qualifications and fit for the role. 4. Coordinate and schedule interviews with hiring managers and candidates. 5. Conduct reference checks and background screenings on potential candidates. 6. Make job offers and negotiate salary and benefits with candidates. 7. Collaborate with hiring managers to understand their staffing needs and requirements. 8. Maintain and update candidate database and recruitment tracking system. 9. Source candidates through various channels, including job boards, social media, and networking events.
Telemarketer
Communication Solutions, LLC - Springfield, MO
August 2018 to January 2019
• Conducting outbound calls to generate leads and set appointments 1. Presenting products or services over the phone to potential customers 2. Persuasively pitching sales or promotional offers to customers 3. Following up with leads and maintaining relationships with current customers 4. Providing information about products or services and answering customer questions 5. Managing and updating customer databases with accurate information 6. Meeting daily or weekly calling quotas or targets set by management 7. Handling objections and rejections from customers in a professional manner 8. Providing feedback to management on customer preferences and trends 9. Adhering to all company policies and procedures when making calls. Education
High school or equivalent
West Plains Sr. High School - West Plains, MO
August 2014 to May 2018
Skills
• Customer Service
• Food Service
• Crew Member
• Call Center
• Customer Care
• Recruiting
• Cold Calling
• Telemarketing
• Restaurant Management
• Interviewing
• Food Safety
• HR Sourcing
• Management
Contact this candidate