Customer Service Sales Associate

Tyisha Numan

Philadelphia, PA *****

Phone: 267-***-****

Email: *************@*****.***

SUMMARY OF EXPERIENCE

● Over 6 years customer service experience in Retail

● Excellent multi-tasking abilities; quick and effective problem solver

● Highly adaptable; thrive on challenges and excel in new environments

● Able to produce positive results independently; extremely self-motivated

● Loyal and dependable, believing internal principles dictate performance

EDUCATION

Associate in Business:

Community College of Philadelphia - Philadelphia, Pa

September 2018 to present

High-School Diploma:

Frankford High School – Philadelphia, Pa

September 2014 to June 2018

EXPERIENCE

Macys Willow Grove, PA Sales Associate —-

March 2024 - Current

● Reach sales goal

● Get credit card sales and reward sales

● Process sales transactions in beauty and as needed in other departments

● Promote sales gift events

●

Ashley’s Homestore Philadelphia, Pa RSA/Customer Service Rep——

February 2023- January 2024

● Assist customers with purchases and create invoices

● Follow up with customers and reconnect with them on pending purchase.

● Promote periodic sale promotions

Macys Philadelphia, Pa Cashier/Sales Associate (Seasonal) — October 2022 — January 2023

● Process transactions in different departments of the store as needed

● Recover

● Promote Macy credit cards and loyalty programs

● Stock, clean and organize each department as needed

Home Depot Philadelphia Pa, Casher – February 2022 to September 2022

● Process Checkout and/or Return transactions

● Monitor and maintain the Self-Checkout area

● Proactively seek product/project knowledge

● Provide customers with information for selling opportunities

● Follow all policies and procedures to ensure that shrink is minimized

Animo Juice and Burrito bar Philadelphia Pa, Sales Associate - October 2021 to Present

● Take orders for an average of 150 customers per shift

● Providing customers with attentive and outstanding service

● Follow all safe food handling practices and protocols to ensure the safety of guests

● Take customer orders with a friendly demeanor

Kicks U.S.A Philadelphia Pa, Sales Associate – July 2018 to Present

● Assist an average of 40 customers per shift with selections / recommendations

● Stock, replenish, and organize inventory

● Achieved an average of 140% of sales goals

● Maintain attractive merchandise displays

● Provide outstanding customer service, receiving 96% in customer service feedback surveys

Apple Bee's Philadelphia Pa, Server / curb side - February 2021 to August 2021

● Worked with kitchen staff to get meals to tables quickly

● Opened, set up and closed down establishment

● Preparing online orders,

● Record and process tables side orders

● Worked shifts handling up to 20 or more tables

● Cashier

● Effectively handled difficult customers using training

Boston Market Philadelphia Pa, Customer Service representative - July 2017 to September 2018

● Effectively handled difficult customers using training

● Take customer orders with a friendly demeanor

● Worked with kitchen staff to get meals

● Handled food transactions

● Reconciled end of day transactions

● Online order preparation

● Resolve customer complaints

● Cashier

SKILLS

Customer Service, Cashier, Skilled in Microsoft Office (Word, Excel, Outlook, and PowerPoint)

Problem solving, Critical Thinking, Money Handling

REFERENCES

Will Provide Upon Request

Contact this candidate