Customer Service Technician

Summary of Qualifications

•Proficiency in resolving consumer complaints through exceptional customer service.

•Skilled in Microsoft Office Suite: Word, PowerPoint, Excel, and Access.

•Demonstrated strength in interpersonal communication.

•Eagerness to learn and advance alongside the company.

•Capacity to foster collaboration within a team-oriented environment.

•Ability to thrive while working independently.

•Strong organization, decision-making, and time management capabilities.

•Effective verbal and written communication skills

Professional Experience

R & R Auto Salon Oxon Hill, MD

Automotive Service Technician 2021 - Present

••Conduct brake and steering system repairs.

•Identify and address issues with electrical and electronic systems.

•Replace or mend transmissions and fuel components as required.

•Service cooling components and systems, including air conditioners and engine cooling.

•Perform emissions inspections, safety checks, and state-regulated vehicle examinations.

•Uphold a clean and safe working environment.

•Generate clear and precise paperwork documenting work completed.

Diggs and Sons General Contactor Lanham, MD

Laborer 2021 - Present

•Cleaning and preparing construction sites.

•Loading and unloading materials and equipment.

•Building and taking down scaffolding and temporary structures.

•Digging trenches, compacting earth, and backfilling holes.

•Operating and tending machinery and heavy equipment.

•Following instructions from supervisors and implementing construction plans.

•Assisting skilled tradespeople in their duties.

•Handle and transport materials (e.g. cement) and equipment (e.g. drills and grinders)

•Put up warning signs (e.g. signposts, cones) for vehicles and passersby.

•Report issues with equipment or unsafe conditions.

Catholic Charities Washington, DC

Direct Support Staff 2019 – 2021

•Maintain a safe and supportive living environment for Autistic and disabled residents.

•Monitor residential areas for security and well-being.

•Coordinate food distribution among residents.

•Manage incoming calls and messages, directing them to appropriate staff members.

•Keep detailed records of significant events occurring during shifts.

•Assist with laundry tasks for program clients.

•Interact with clients in a culturally sensitive manner.

•Adhere to established policies, procedures, and ethical standards.

•Provide support to clients with personal care tasks, such as bathing and dressing.

•Perform various housekeeping duties, including vacuuming, dishwashing, and cleaning.

•Aid clients with grocery shopping and meal preparation to ensure nutritional needs are met.

•Coordinate client appointments and manage their schedules.

•Arrange transportation for clients based on their appointments.

•Facilitate client interaction within their community and social network.

Furniture Sellout INC Bethesda, MD

Furniture Mover/ Delivery 2012 – 2017

•Packaging items securely for transport through wrapping, packing, and padding.

•Loading belongings onto the moving vehicle.

•Transporting items to their destination.

•Unloading items with care and placing them in assigned areas.

•Following clients' instructions regarding packing and placement of items.

Education

Anacostia High School Washington, DC

GED

References

Available upon request

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