Data Entry Customer Service
Resume:
Monica Jenkins
London, KY *****
*******@*****.***
My gaps in employment happened when I was living in Atlanta, GA. My father became ill with Cancer Jan 2007 and then my mother became sick around 2012 and both lived iny hometown of Robbinsville NC, so I relocated back to NC and from then on I tried my best to care for my mom Unfortunately on July 16th 2024 she passed away, and I am devastated that I lost my one true best friend. My pay range needs to be around $18 to $20 just so that I can pay my bills. I have always loved data entry, been very good at data entry with minimal errors, and pay attention to detail. I have a Bachelors of Science degree in Public Health and I am thinking of pursuing my Masters to have a chance of becoming an Epidemiologist. But I would greatly appreciate the opportunity to work with you and your company. Work Experience
Live-in Caregiver
CVADD-London, KY
April 2021 to July 2024
• These were some of the task I performed daily for my mother before she passed away. Took care of mothers daily personal needs. Transport her to and from dialysis and all doctor appointments. Cook her meals daily. Assist with dressing and bathing her. Running all errands, paying bills, grocery shopping, etc. Spend quality time with her.
Customer Service Representative
ROYAL OAK ENTERPRISES-Roswell, GA
March 2004 to February 2007
• Worked directly with traffic department, regional salesman, VP of sales and marketing to achieve our goals.
• Analyzed departmental documents for appropriate distribution and filing.
• Communicated with vendors regarding back order availability, future
• inventory and special orders.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Answered general questions
• Assisted customers with a warm and professional attitude
• Answered calls from Regional Sales Managers, and buyers of the stores I specifically handled such as Walmart, Dollar General, Save a lot and many more
• Resolved customer information and complaints
• Responsible for tracking and maintaining inventory
• Performed data entry for the orders submitted to me from my Regional Sales Managers or orders sent straight to me from the company buyers
Front Desk Coordinator
Carroll & Company CPA's PC-Cumming, GA
January 2002 to March 2004
• Greeted customers and visitors in-person and via telephone calls.
• Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
• Provided clerical support to company employees, including copying, faxing and file management. Accounts Payable Clerk
Interstate Telecommunications-Cumming, GA
July 1998 to November 2001
• Ensured invoices and check requests were processed efficiently and accurately.
• Ensured accuracy of billing information by reconciling accounts monthly.
• Entered all invoices requiring payment via check or bank draft.
• Set up and updated customer accounts with interactions, payments and personal information.
• Processed payments and applied to customer balances.
• Monitored payments due from clients and promptly contacted clients with past due payments. Education
Bachelor of Science in Public Health
University of the Cumberlands - Williamsburg, KY
August 2022 to June 2024
Associate's degree in Public Health
University of the Cumberlands - Williamsburg, KY
August 2020 to July 2022
Skills
• Proficient in Excel and Microsoft Office
• Type 50 to 60 wpm (10+ years)
• Customer Service
• Detail oriented
• Dedicated
• Team Player
• Caregiving
• Telecommunication
• Payroll
• Clerical Experience
• Home Care
• Personal Assistant Experience
• QuickBooks
• Communication skills
• Computer literacy
• Office experience
• Computer skills
• Microsoft Excel
• Data entry
• Microsoft Office
• English
• Microsoft Outlook
• Account Reconciliation
• Meal preparation
• 10 key typing
• Customer service
• Organizational skills
• Typing
• Front desk
• Accounts payable
• Telecommunication
• Payroll
• Caregiving
• Food preparation
• Meal preparation
• Personal assistant experience
• Home care
• QuickBooks
• Manufacturing
• Cooking
• Sales
• Cash handling
• Account reconciliation
• Clerical experience
• Multi-line phone systems
• Cash register
Certifications and Licenses
First Aid Certification
Driver's License
April 2021 to July 2025
Assessments
Customer service — Proficient
February 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am seeking first or second shift employment and the pay range needs to be between $18 to $21 an hour just so I'm able to pay my bills.
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