Customer Service Chick-Fil-A
Resume:
JESSICA B. WEBER
Colorado Springs, Colorado 970-***-**** ************@*****.***
PROFILE
I have displayed excellent customer service skills in food prep, and as a cashier, online shopper, receptionist, restaurant server and in administrative support services. I have been in the restaurant business off and on for fifteen years. I have a strong grasp of your commitment to providing an outstanding and comfortable environment to guests. It is no surprise that Chick-fil-A maintains such popularity including one of the best chicken sandwiches around!
As an organized, diligent professional, I am always dedicated and proud of doing my job right which includes putting my guests first. Previous directors and co-workers have praised me for my reliability, hard-working commitment, friendliness, and efficiency with an energetic and compassionate disposition.
I would love to join the team at Chick-fil-A. I am confident I can complete and exceed all of the requirements for this position.
RECENT WORK EXPERIENCE
Front of House Hostess
Waffle House, 8/2023 to 5/2024, Colorado Springs, Colorado
Tracked and maintained guest list for structured seating.
Improved efficiency of prepping tables for new guests.
Improved restaurant appearance with my extensive experience in procedures.
Assisted servers in delivering meals, calling out orders, clearing and cleaning tables to turn tables more effectively for new guests.
I was consistently complimented regularly by management and guests about improvements in restaurant flow processes and improved obvious new restaurant cleanliness.
Food Service Preparation Director
Fort Lyon Residential Community, 5/2023 to 10/2023 and 8/2022 to 11/2022, Las Animas, Colorado,
Excelled at food prep, menu planning with attention to allergy considerations.
Directed kitchen work team for meal prep and service for 200+ residents and oversaw cleanup process.
Assembled food distribution area, served client meals for breakfast, lunch and dinner.
Worked with budget development team and adhered to safety standards in food prep and while cleaning.
Server and Banquet/Catering Professional
Luigi’s Italian Restaurant, IL Fornaio, Restaurant, Cracker Barrel Restaurant, Cheyenne Mountain Country Club, Marriot Hotel and Convention Center Banquet and Catering Services, 1996 to 2001
These were jobs usually providing a supplement to other work.
Built loyal clientele through friendly interactions and consistent appreciation.
Earned Food Handlers Certification.
Collaborated with all departments to communicate with customers on items requiring substitutions.
Experienced cashier for credit/debit, cash, coupons, and refunds, and able to process customer transactions quickly, accurately, and efficiently.
Followed procedures for safe food preparation, assembly, and presentation.
Online Personal Customer Shopper Associate
Walmart, 01/2023 to 04/2023, Colorado Springs, Colorado
Mastered automated grocery assembly software used for preparation of groceries from online customers.
Experienced cashier for credit/debit, cash, coupons, and refunds.
Able to process customer transactions quickly, accurately, and efficiently.
Ensured customer’s online order fulfillment and made ready for pick up.
Staged merchandise from all departments to deliver to customers or e-commerce driver team.
Receptionist
Goodwill of Colorado, 11/2023 to 4/2024, Colorado Springs, Colorado
Answered multiple call lines for employees and 30 programs and routed them to the correct department.
Welcomed guests and directed them to the correct contact.
Worked with payroll to distribute checks to correct individuals and with accounts receivable on daily check and cash deposits.
Managed opening and closing of front office.
Temporary Employment, Spherion Staffing Services, Vectrus, Asthma and Allergy Associates, Goodwill Staffing, 2017 to 2021, Colorado Springs, Colorado
Registrar for COVID vaccination site, Receptionist, Patient Registrar, Proposal Coordinator, Retail, Customer Service.
Patient registrar including check-in, insurance verification, data entry, co-pay collection.
Production Clerk, Cleaning, Administrative Specialist, Server, and Banquet Server.
Processed and sorted donations for quality control in a fast-paced assembly line environment.
Designed appealing product displays.
Assisted customers with questions including merchandise locations and item returns.
Production Clerk and Cashier
The ARC Thrift Store, 8/2020 to 11/2020, Colorado Springs, Colorado
Processed and sorted donations for quality control in a fast-paced assembly line environment.
Designed appealing product displays.
Assisted customers with questions including merchandise locations and item returns.
Volunteer Service Member
Americorps, 3/2017 to 9/2017, San Jose, California
Six-month volunteer with AmeriCorps. Placed with the non-profit Our City Forest.
Worked on teams for urban forestry project including community education on environmental stewardship, community outreach, and volunteer coordination for tree planting projects.
Senior Proposal Analyst
Anthem Blue Cross and Blue Shield, 1/2009 to 5/2014 Denver, Colorado
Directed and planned the submission of RFPs with sales force, compliance experts and clients.
Diverse scope of responsibilities included all planning, sales force and subject matter expert management, materials handling, analysis of products and presentations.
Led efforts to re-engineer workflows and processing internally to maximize efficiencies resulting in decrease of turnaround times of proposal deadlines. Results included a 25% increase in daily productivity.
Performed data collection and presentation for company’s value proposition and analytical support for optimization of plan portfolios including consultation, maintenance, and retention.
EDUCATION
University of Colorado, Boulder, Colorado
Bachelor of Science in Applied Sciences
COMMUNITY SERVICE
Food Bank of the Rockies
Meadows Park Community Center
The ARC Thrift Store
Mercy’s Gate
ALS/Augie’s Quest
Generations Cancer Foundation
National Public Radio/Colorado Public Radio
Inter-Faith Hospitality Week
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