Customer Service Kitchen Staff
Resume:
Michelle Peterson
Delavan, IL *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Cook/Tendent assistant
Courtyard Estates-Green Valley, IL
August 2024 to Present
Cook 1 meal dinner for 9 residents and desserts only 3 til 630 mon- Friday and 6am til 2pm every other Sunday and cook breakfast and lunch and then dishes and clean up etc. prep for other meals
• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
• Followed recipes and portion control guidelines to consistently deliver delicious meals
• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
• Received XX% positive feedback from customers for exceptional taste and presentation of dishes
• Assisted with meal planning, preparation, and feeding as needed
• Maintained a clean and safe living environment for residents by performing housekeeping duties
• Demonstrated empathy, patience, and understanding when interacting with residents who had cognitive impairments or behavioral challenges
• Participated in team meetings to discuss resident progress, concerns, or changes in care plans
• Maintained accurate and up-to-date documentation of resident care activities, observations, and incidents
• Prepared and cooked meals according to specific dietary requirements, ensuring adherence to nutritional guidelines
• Collaborated with dietitians and nutritionists to develop specialized meal plans for patients with specific dietary needs
• Maintained inventory of food supplies, monitoring expiration dates and restocking as necessary
• Followed proper food handling and safety procedures, including temperature control and sanitation practices
• Assisted in the preparation of therapeutic diets, pureed foods, or modified textures for patients with swallowing difficulties
• Managed portion control to ensure accurate serving sizes based on individual patient needs
• Provided excellent customer service by addressing patient concerns or special requests related to their meals
• Operated kitchen equipment such as ovens, grills, mixers, blenders, and steamers in a safe manner
• Maintained cleanliness and organization of work area at all times to meet health department standards
• Monitored food quality during cooking process by tasting samples regularly for flavor profile consistency
• Ensured compliance with state regulations regarding food storage temperatures
• Developed creative recipes that incorporated seasonal ingredients while still meeting dietary restrictions
• Served meals promptly according to established schedules while maintaining high-quality presentation standards
• Maintained accurate records of food production, including quantities prepared and leftovers for inventory purposes
• Assisted in the coordination of special events or themed meals, ensuring proper execution and customer satisfaction
• Followed standardized recipes and portion sizes to maintain consistency in meal preparation
• Worked closely with the dining services team to coordinate meal service times for optimal efficiency
• Developed relationships with patients/residents/clients by actively listening to their feedback and addressing any concerns promptly
Shift Manager
KFC-Pekin, IL
April 2024 to Present
Make sure everything is stocked for you shift. Drop deposit off at bank at closing time. Do inventory every night.
• Managed daily operations of a fast food restaurant, overseeing a team of XX employees
• Implemented new training program for staff members, resulting in improved efficiency and customer service
• Developed and maintained strong relationships with suppliers to ensure timely delivery of ingredients and supplies
• Monitored inventory levels and placed orders to replenish stock as needed, minimizing waste and reducing costs by XX%
• Ensured compliance with health and safety regulations at all times, conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
• Trained new hires on company policies, procedures, and standards to ensure consistency in service quality
• Maintained accurate financial records including cash handling procedures, daily sales reports, and inventory tracking sheets
• Implemented cross-training initiatives to enhance employee skills across different roles within the restaurant
• Oversaw food preparation processes to maintain consistent quality standards while adhering to food safety guidelines
• Analyzed sales data regularly to identify trends or opportunities for improvement
• Developed strategies to increase average transaction value through upselling techniques
• Implemented a loyalty program that resulted in an increase in repeat customers by XX%
• Managed inventory levels to minimize waste and control costs, resulting in savings of XX% annually
• Collaborated with the kitchen staff to ensure timely preparation and delivery of food orders
• Maintained a clean and organized restaurant environment, ensuring compliance with sanitation standards at all times
• Implemented cost-saving measures such as portion control initiatives, reducing food waste by XX%
• Tracked sales trends and adjusted menu offerings accordingly to meet customer preferences
• Managed cash handling procedures accurately while maintaining security protocols Cashier/Customer Service
Casey's Gas Station-Delavan, IL
March 2024 to May 2024
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Trained new employees on operating cash registers effectively
• Performed opening/closing duties including counting money in the register before/after shifts
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Suggested alternative products when requested items were out of stock
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
Forklift Operator
Sc2 Service Inc-Delavan, IL
April 2023 to February 2024
Pulled orders and stored crates etc.
Have stand-up fork truck certification.
• Operated forklift to safely and efficiently move materials, products, and equipment
• Performed routine maintenance on forklifts, including inspections and minor repairs
• Maintained accurate inventory records by properly documenting incoming and outgoing shipments
• Adhered to safety protocols at all times to prevent accidents or injuries in the workplace
• Assisted in the packaging and labeling of products for shipment or storage
• Utilized handheld scanners or computer systems to track inventory movement within the warehouse
• Followed company procedures when handling hazardous materials or fragile items
• Communicated effectively with supervisors and coworkers regarding daily tasks and priorities
• Ensured compliance with quality control standards during loading/unloading processes
• Efficiently moved heavy loads weighing up to XX pounds using a forklift
• Safely transported materials between different areas of the warehouse without any incidents
• Inspected incoming shipments for accuracy in quantity and quality before storing them in designated locations
• Maintained cleanliness of work area by organizing supplies, removing debris, and disposing waste properly
• Demonstrated excellent spatial awareness skills while maneuvering through narrow aisles or tight spaces within the warehouse environment
• Picked orders accurately according to pick lists provided by supervisors using a combination of forklift and manual handling
• Assisted in training new employees on safe operation techniques when operating a forklift
• Efficiently stacked and arranged pallets or containers in a stable manner to maximize storage space
• Collaborated with shipping department to ensure timely loading of trucks for outbound shipments
• Operated forklift equipment in compliance with OSHA regulations and company safety policies
• Maintained a high level of accuracy when recording inventory movements using computerized systems or paper-based logs
Education
GED/ still seeking in Basic
ICC - Peoria, IL
April 2023 to September 2023
Skills
• Forklift (3 years)
• Warehouse experience (2 years)
• Pallet jack (4 years)
• Food service (10+ years)
• Customer service (10+ years)
• Dietary department experience (8 years)
• Serving (10+ years)
• Restaurant experience (10+ years)
• Cleaning (10+ years)
• Dishwashing (10+ years)
• Dietary aide experience (10+ years)
• Food preparation (10+ years)
• Food safety (10+ years)
• POS (6 years)
• Sales (6 years)
• Cash register (10+ years)
• Cash handling (10+ years)
• Phone etiquette (10+ years)
• Stocking (10+ years)
• Kitchen Experience (10+ years)
• Busser (10+ years)
• Shift Management (2 years)
• Cooking (10+ years)
• Food Handling (10+ years)
Certifications and Licenses
Driver's License
March 2021 to September 2024
Forklift Certification
April 2023 to April 2025
ServSafe
March 2024 to March 2027
Contact this candidate