Project Management, IT Director
Resume:
Brian Diggs
Technology Enthusiast and Community Advocate
I am a results-driven IT leader with 18 years of experience driving technological innovation and business transformation across multiple industries. I specialize in developing and executing strategic IT initiatives that align with organizational goals, optimizing systems, and leading high-performance teams. My focus on leveraging technology for operational efficiency and growth allows me to pioneer platforms that deliver measurable impact. I am seeking a leadership role where I can apply my strategic vision, management expertise, and passion for technology to drive enterprise-wide improvements and foster positive change.
Brian Diggs is
a dedicated
technology
advocate and
community
leader known
for his
transformativ
e projects. As
Co-Founder of
Web Apps
Agency and
Founder of
Community
Serve, he
pioneers
platforms that
leverage
technology for
social good.
His innovative
strategies,
**********@*****.***
Dallas, TX
MASTERS IN MIS
University of Houston Clear-Lake
2011
BACHELORS IN COMP SCI
Honors College Southern University
2006
IT Strategy & Leadership
Project Management
Web Development
Mobile App Development
CONTRACTOR
Web Apps America Dallas, TX June 2016 – Present
Cloud Infrastructure Management
Database Management
Cybersecurity Management
Enterprise System Integration
Community Engagement Specialist
Community Serve Dallas, TX August 2019 – Present CONTACT
ABOUT ME
EDUCATION
SKILLS EXPERIENCE
EXPERTISE
Budgeting and Vendor
Management
linkedin.com/in/briandiggs
Team Leadership & Development
z
• Led system analysis, maintenance, and development initiatives for clients such as Marpai Health Plan, HCIM, Southern University, Engaged Media, Historic Core BID, and the Greater Dallas Planning Council.
• Directed the development of a dynamic web application using Angular for Southern University, enhancing performance, user interaction, and overall system efficiency.
• Implemented Angular frameworks to deliver a responsive, single- page application, aligning with university requirements and technical standards.
• Coordinated the integration of RESTful APIs for seamless data exchange between front-end Angular applications and university back-end systems, ensuring operational continuity.
• Led cross-functional teams in the successful launch of a $10 million USDA Agricultural Extension program for Southern University, driving operational efficiency and client satisfaction through a web application used for reporting and program management.
• Directed the development of a holographic experience using REACT and Azure for Super Bowl LVIII, showcasing RISE's social impact initiatives, highlighting technical innovation in underserved communities.
• Improved application performance and scalability through Angular’s modular architecture, significantly enhancing load times and system reliability.
• Led the Technology and Innovation Task for the Greater Dallas Planning Council, integrating emerging technologies and trends into project strategies, ensuring delivery of innovative solutions for the DFW region.
Program Planning and
Management
Global Operations and Leadership
B2B and B2C Sales and Marketing
Operational Cadence and
Coordination
Research and Development
Artificial Intelligence/Machine
Learning
Product Innovation and
Management
Business Operations and Strategy
Data Analysis and Big Data
Analytics
Corporate Branding and Outreach
Business Development and
Growth
Proposal Writing and Reporting
Customer Relationship
Management
Search Engine Marketing (SEM)
Scrum Agile Project Management
Key Account Management
Organizational Development
Strategic Thinking and
Partnerships
Continuous Process Improvement
Strategic Communications
Enterprise and Brand Marketing
• Directed teams in delivering comprehensive technology solutions and resources to over 60 community organizations across Dallas, Houston, and Baton Rouge, enhancing operational efficiency and service delivery.
• Established and maintained strategic partnerships with stakeholders in Texas and Louisiana to expand the impact and reach of IT-driven community service initiatives.
• Developed and implemented customized financial literacy workshops, empowering non-profit leaders to make informed decisions on resource allocation through technology-driven solutions.
• Led the design and deployment of donor management systems and online fundraising platforms, streamlining operational processes and maximizing fundraising outcomes for non-profit partners.
• Acted as a liaison between non-profit organizations and grant providers, facilitating technical assistance, ensuring compliance, and maximizing funding opportunities through IT solutions.
• Spearheaded IT-driven outreach campaigns to increase community engagement, raising awareness of available resources and improving participation in educational workshops and support programs.
2018 - Present
Board Member
Dallas Institute of Humanities
and Culture
2021 - Present
Technology Expo Chair
Denton Black Film Festival
2023 - Present
Board Member
Technology and Innovation
Taskforce Chair
Greater Dallas Planning Council
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EXTRACURRICULAR
ACTIVITIES
TEAM LEAD SOFTWARE DEVELOPER
MultiPlan Irving, TX November 2016 – December 2020 DIRECTOR OF OPERATIONS
Christus Health Irving, TX September 2015 – April 2016 HOBBIES
BUSINESS PROCESS AND ELIGIBILITY MANAGER
Christus Health Irving, TX February 2014 – August 2015 LEAD APPLICATION DEVELOPER
Christus Health Irving, TX/Houston, TX August 2011 – February 2014 APPLICATION DEVELOPER
The Boeing Company /Houston, TX June 2006 – August 2011
• Directed teams in implementing platform improvement initiatives, including Automated Testing Strategies (Unit Testing, TDD, BDD), CI/CD practices, production/performance monitoring, and .NET/SQL best practices to enhance system reliability and efficiency.
• Managed an Agile team of onshore and offshore developers, QA testers, and business analysts, coordinating project scheduling, technical direction, and resource allocation.
• Led cross-functional teams in converting a core pricing engine from a batch processing system to a real-time pricing engine using RESTful APIs, resulting in faster turnaround times, increased claims processing capacity, and revenue growth.
• Oversaw the infrastructure conversion project, migrating testing, regression, UAT, and production environments from Windows 2008 to Windows 2016, and transitioning from .NET 4.0 to .NET Core applications, improving system performance and scalability.
• Set strategic direction for the IT department by leading and training multiple teams on enterprise-wide processes, ensuring alignment with organizational goals.
• Oversaw IT operations for Claims, Enrollment, Member Services Configuration, and Complaint, Appeals, and Grievances teams, ensuring seamless system performance and issue resolution.
• Negotiated pricing for health plan claims and clinical auditing software, achieving $205k in contract savings, optimizing budget allocation for the IT department.
• Developed and enforced IT policies and procedures for Medicare, Medicaid, Health Insurance Exchange, and TRICARE programs, ensuring compliance and operational efficiency.
• Evaluated vendor contracts, led negotiation efforts, and directed implementation teams to ensure successful integration of multiple IT systems.
• Coordinated with the Information Management department to establish health plan-specific Service Level Agreements (SLAs), enhancing system performance and accountability.
• Collaborated with regulatory agencies (CMS, CCIO, HHSC, FFM, and DHA) to maintain program integrity and ensure compliance with regulatory requirements.
• Led documentation efforts and represented IT operations during annual audits (NCQA, DHA, HEDIS), ensuring readiness and compliance across departments.
Serving My Community, STEAM
Programs for the Youth, Being A
Soccer Dad, Fitness, Piano,
Reading, Chess
• Developed Process Maps, Workflows and Desktop Procedures for the Health Plans
• Served as primary lead for the Health Plans ICD-10 conversion
• Responsible for primary business and technical resources for Medicare, Medicaid, and Health Insurance Exchange
implementation
• Coordinated requirements gathering and technical documentation
• Performed development, testing, quality assurance and post implementation assessments
• Corrected processes and data scripting errors for the healthcare benefits team resulting in $122k recovered
• Developed .Net applications, Web Services, Crystal Reports, Visio data models and SQL Server Stored Procedures
• Collaborative experience across multiple levels of management and departments resulting in vital technical and business insight during a transition to a new corporate office
• Lead Application Developer for the NASA Space Shuttle (SSV) and International Space Station (ISS) Programs
• Managed a team of engineers to develop Software Procedure Documentation and specifications
• Served as lead for department's process improvement initiative
(Lean 5S implementation)
• Utilized Development Life System Model concepts to structure, plan and manage projects
Contact this candidate