Customer Service Call Center

Melanie

Amieva

Hialeah, United States, *****

786-***-****

*************@*****.***

Customer service professional with 4 years of experience in call control, greeting, client retention, and scheduling. Demonstrates proficiency in managing high call volumes and resolving client complaints, leading to enhanced customer satisfaction and retention. Adept at optimizing operations and improving productivity through detailed issue analysis and efficient process management. Employment history

Jun 2023 - Nov 2023

Call Center Representative

University Of Miami Health System at Medley, FL

Jan 2022 - Jun 2023

Receptionist

Love Lites Beauty Bar at Pembroke Pines, FL

Resolved customer inquiries promptly, enhancing satisfaction and retention rates. Streamlined call flow processes, improving response times and productivity. Increased first-call resolution rates through detailed issue analysis. Reduced average call handling time, ensuring prompt service. Managed high call volumes while maintaining exceptional support and professionalism. Optimized call center operations, reducing average handling time and boosting first-call resolution rates for enhanced customer satisfaction.

Managed data entry and scheduling, boosting office efficiency and client satisfaction. Resolved client complaints, ensuring high retention and satisfaction rates. Controlled call flow and greeted clients, fostering a welcoming environment. Planned activities to enhance client engagement and satisfaction. Mar 2019 - Nov 2021

Receptionist

Airheads Beauty Bar at Miramar, FL

Education

Aug 2016 - Jun 2020

High School Diploma

Hialeah Gardens Senior High School at Hialeah Gardens, FL Skills

Data Entry

Experienced

Scheduling

Experienced

Customer Service

Experienced

Client Retention

Experienced

Call Control

Experienced

Complaint resolution

Experienced

Greeting

Experienced

Activity Planning

Experienced

Languages

English

Native

Spanish

Native

Built strong client relationships through professional demeanor and excellent interpersonal skills. Organized executive travel arrangements, ensuring seamless and efficient itineraries. Greeted visitors and customers, providing knowledgeable and friendly assistance. Managed appointment confirmations, client communications, and record updates. Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

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