Customer Service Representative

Marcus Tello

806-***-**** ******.********@*****.*** Adelanto CA 92301

SUMMARY

Dedicated worker providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Am very reliable to arrive to work on time and perform my job duties to the expectations of my managers/supervisors. Have open availability Mon-Sun Anytime of the day.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. SKILLS

Consultative Sales

Account Updating

Inbound and Outbound Calling

Upselling and Cross-Selling

Safe Cleaning With Chemicals Customer

Service

EXPERIENCE

Residential Cleaning Housekeeping

Infection Control

Waxing and Buffing

Vacuuming and Sweeping Cleaning

and Sanitation

Customer Service Representative, BMW Of Carlsbad, April 2023-November 2023 Carlsbad, CA

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service.

Scheduled appointments for customers to bring vehicle in for service Notated for techs to inform them what was wrong with the vehicle Customer Service Representative, VXI Customer Service Representative, October 2021-January 2023

Lubbock, TX

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Security Officer, Allied Universal, March 2024-June 2024 Oceanside CA Did hourly reports to ensure that there was no suspicious activity. Also patrolled around premises to ensure everything was safe. Assisted Customers with any questions they had.

Provided good customer service.

Was a flex officer with open availability from Mon-Sun Any time. Was a site supervisor temporarily

Retail Security Officer, Stater Bros Markets. July 2024- Current Job Victorville CA Monitored cameras and had communication with management via 2 way radio to inform them if there was repeat offenders. Did hourly patrols inside the building to ensure there was no suspicious activity. Initiated contact with suspects who concealed items without paying for them. Would greet customers entering the store and would provide customer service to any customers that had questions.

EDUCATION AND TRAINING

Criminal Justice, Paloma Valley High School, Menifee CA February 2022

Contact this candidate