Customer Service Data Entry
Resume:
Makayla Davis
*************@******.*** (Main Email)
Tampa, FL 33624
**********@************.*******.***
Work Experience
Student Loan Processor (REMOTE)
Wipro-Tampa, FL
November 2023 to May 2024
• Application Review: Evaluating loan applications to ensure all required documentation is complete and accurate.
• Eligibility Verification: Confirming applicants meet the necessary criteria, such as enrollment status and financial need.
• Data Entry and Management: Inputting and maintaining accurate records of applicant information and loan transactions in relevant databases.
• Compliance: Ensuring all processes comply with federal, state, and institutional regulations..
• Problem-Solving: Addressing discrepancies and troubleshooting issues that arise during the loan processing cycle.
Digital Business Analyst (REMOTE)
UBS Financial Service-Remote
September 2022 to September 2023
• Took calls to update clients on status of there accounts
• Gave information about claims to appropriate individuals (owner of account)
• Uphold relationships and communication with branch, back office and clients.
• Receive calls of clients wanted to get a better insight of their online accounts
• Resolved calls in a timely manner.
Claims Specialist (REMOTE)
Transamerica-Remote
April 2022 to December 2022
• Took claims calls to update customers on status of claims.
• Gave information about claims to appropriate individuals.
• Uphold relationships and communication with insurance departments and clients.
• Organized and presented claim review plans.
• Negotiated settlements.
• Resolved claims in a timely manner.
Prod Suport Rep Tier II (REMOTE)
Jack Henry and Associates, Inc.-Remote
July 2021 to March 2022
• Assisted members with account problems, transactions and giving general information about there credit union.
• Provided applications and product support to customers as well as the sales and service teams.
• Took appropriate steps to bring any open support cases to resolution in a timely manner. Customer Service Representative (REMOTE)
Amazon.com-Tampa, FL
April 2020 to February 2021
• Took calls for customers in need of signing up for memberships, and tracking shipped orders.
• Processed orders, forms, applications, and requests.
• Kept records of customer interactions, transactions, comments, and complaints.
• Communicated and coordinated with colleagues as necessary.
• Provided feedback on the efficiency of the customer service process. Customer Service Associate
Concentrix-Tampa Palms, FL
February 2017 to February 2020
• Took calls and placed orders.
• Responded promptly and professionally to incoming customer inquiries in person, by telephone, or by email.
• Maintained an updated knowledge of the organization's products, services, and customer service policies.
• Assisted clients by demonstrating the use of goods and programs and answering any questions they may have.
• Participated in training opportunities provided by the organization or by outside entities
• Established and maintained good rapport with customers by using positive language and anticipating their needs
Cashier/Customer Service
Winn Dixie-Thonotosassa, FL
May 2016 to January 2017
• Rang out customers items, Ran cash register.
• Provided a positive customer experience with fair, friendly, and courteous service.
• Registered sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
• Resolved customer issues and answers questions.
• Maintained a safe and clean working environment by complying with procedures, rules, and regulations. Education
High school diploma
Armwood High School - Tampa, FL, US
August 2012 to June 2016
Skills
• CSR
• Call Center
• Customer Service
• Customer Support
• Live Chat
• Troubleshooting
• Technical Support
• Negotiation
• Account Management
• Communication skills
• Microsoft Office
• English
• Organizational skills
• Data entry
• Sales
• Customer service
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