Program Management Software Development

Danville, California

* * * . * **. * * * *

Danville, CA 94506

Mobile 925-***-****

********@*******.***

HISSEEN HODHOD, MBA, PSM

Senior Program/Portfolio/Project Manager

Agile Program Manager

Professional Scrum Master

www.linkedin.com/in/hisseen-hodhod-mba-psm-329b576 PROFESSIONAL SUMMARY :

A visionary Agile leader with a proven track record in delivering complex, global projects to fruition. Exhibits superior judgment and decision-making capabilities, excelling under continuous deadline pressure. Expert in crafting processes in developing environments, demonstrating exceptional adaptability and problem-solving skills. This version maintains a professional tone and focuses on your qualifications and achievements.

Core Competencies:

• Global Team Management: Adept at orchestrating virtual and geographically diverse teams, ensuring cohesive collaboration and delivery.

• Agile & SAFe Mastery: Comprehensive knowledge of Agile principles, proficiency in SAFe, Scrum, Kanban, and Lean methodologies. Accomplished in PI Planning, ART execution, and nurturing a culture of perpetual enhancement.

• Strategic Leadership: Established history of managing a global matrix team, propelling strategic ventures, and facilitating effective risk and dependency management.

• Communication & Collaboration: Outstanding communication skills and a knack for fostering teamwork within Agile frameworks to meet sprint objectives and deliver value.

• Analytical & Technological Agility: Keen analytical insight combined with the versatility to embrace new technologies and tools ensures peak team performance.

• Project Execution: Direct involvement in managing extensive, cross-functional initiatives on implementation and release management.

• Technical & Development Insight: Prior hands-on experience in software development, laying a solid foundation for technical guidance and strategic planning. ADVANCED TECHNICAL SKILLS:

• Machine Learning & AI: Proficient in leveraging Machine Learning and AI Methodology to drive innovation and efficiency in project outcomes. INDUSTRY EXPERIENCE:

• Broad experience spanning various sectors, including healthcare, financial services, banking, telecommunications, government, education, utilities, oil and gas, and aerospace. Danville, California

9 2 5 . 2 08. 9 8 2 8

Danville, CA 94506

Mobile 925-***-****

********@*******.***

KEY SKILLS:

• Product Development Lifecycle:

Mastery of NPI, NPA, and NSA

processes. Negotiation and Contract

Management

• Strategic Planning & Execution:

Skilled in developing and implementing

strategic plans.

• Matrix Management: Effective in

navigating and leading within matrix

organizational structures.

• Digital & Business Transformation:

Leading change and innovation in

digital and business practices.

• Project Recovery: Specialized in

turning around projects at risk.

• Software Development Lifecycle

(SDLC): Proficient in Waterfall and

Agile methodologies Change

Management

• Agile Methodologies: Knowledgeable

in Kanban, Scrum, XP, and SAFe.

• Cloud Computing &

Transformation: Strategies and

execution for cloud-based solutions.

• IT Program/Portfolio/Project

Management: Strong IT project

management capabilities.

• DevOps Processes: Understanding of

CI/CD processes.

• Team Building: Proven track record in

team development and leadership.

• PMO Establishment: Experienced in

setting up a PMO from the ground up.

• Machine Learning & AI: Proficient in

applying Machine Learning and AI

techniques to enhance product

development and business strategies.

• Change Management: Experienced in

guiding organizations through change.

• HCD: Expert in Human-Centered

Design methodology, adept at crafting

user-centric solutions through

empathetic design and iterative

development to enhance user

experience.

TECHNICAL SKILLS:

• Software Languages:

o Advanced Proficiency: VISUAL BASIC, VBScript, JavaScript, Active X, DHTML, HTML, XML

o Proficient: Java, Python, Scala, Go, C#, Android

• Databases (RDBMS):

o Proficient: SQL, MongoDB, MS SQL Server

• Operating Systems & IDEs:

o Advanced Proficiency: Windows (including Advanced GUI and Windows/NT), Ubuntu, Unix

o IDEs: Anaconda, Eclipse (including Eclipse – Scada), JetBrains IntelliJ IDEA, Visual Studio Code, Vim

• Project Management Tools:

o Advanced Proficiency: MS Project, HP PPM, MS Office 365 o Experienced: GitHub, Fusion, JIRA, Confluence, Smartsheet

• Change Management Tools:

o HP Service Manager, Micro-Focus Service Management Automation Suite

• Additional Technical Expertise:

o Advanced Knowledge: IoT, Cloud Computing

o Proficient: Data Science, Artificial Intelligence, Neural Networks, Design Thinking, Machine Learning (with a focus on Enterprise DevOps transformation) Danville, California

9 2 5 . 2 08. 9 8 2 8

Danville, CA 94506

Mobile 925-***-****

********@*******.***

PROFESSIONAL WORK EXPERIENCE:

GENENTECH, INC. A MEMBER OF THE ROCHE GROUP 2022 – PRESENT SENIOR PROGRAM MANAGER

A c h i e v e m e n t s / T a s k s

• Led the Experience Design Team in integrating Human-Centered Design (HCD) methodology and Agile processes to refine the brand’s offerings.

• Directed the Product Development Lifecycle, including New Product Introduction

(NPI), New Product Approval (NPA), and New Service Approval (NSA) processes, ensuring innovative solutions meet market needs.

• Oversaw the entire project trajectory, adhering to PMI standards and Agile principles for efficient and quality-centric delivery.

• Enhanced cross-functional team synergy, acting as a catalyst for collaboration and Agile- driven project success.

• Instituted and monitored vital success metrics, applying HCD insights to evaluate project impact, reporting directly to the Experience Design Director.

• Managed a diverse portfolio, balancing multiple projects to align with strategic business objectives and stakeholder expectations.

CMIT SOLUTIONS OF ENCINO - 2022 – 2022

SENIOR AGILE PROGRAM MANAGER/ SCRAM MASTER/AGILE TRANSFORMATION CONSULTANT

A c h i e v e m e n t s / T a s k s

• Instrumental in establishing multiple Agile Release Trains (ARTs), each dedicated to pivotal segments of the migration and modernization process, including application migration, infrastructure modernization, security implementation, and the integration of AI and Machine Learning initiatives.

• Successfully conducted Program Increment (PI) Planning events, fostering alignment on objectives and feature prioritization while crafting a clear roadmap for AI-driven and machine learning-enhanced increments.

• Oversaw comprehensive program management, ensuring the seamless delivery of deliverables incorporating advanced AI and Machine Learning methodologies, meeting client expectations regarding outcomes, timelines, and costs.

• Championed the optimization of story flow and value delivery, leveraging AI tools to enhance the efficiency and effectiveness of Scrum teams.

• Facilitated key Scrum ceremonies, ensuring swift impediment resolution and fostering a robust relationship between Product Owners and development teams underpinned by AI-enhanced processes.

• Acted as an Agile Coach, instilling an Agile mindset enriched with AI and Machine Learning insights, empowering teams to self-manage and realize their cross-functional potential. Danville, California

9 2 5 . 2 08. 9 8 2 8

Danville, CA 94506

Mobile 925-***-****

********@*******.***

MICROSOFT 2021– 2022

SENIOR CX PROGRAM MANAGER

A c h i e v e m e n t s / T a s k s

• Led a transformative business process redesign to improve processes and systems significantly.

• Provided expert recommendations and insights to deliver a first-class customer experience.

• Completed thorough analysis and provided insights that supported the business in enhancing customer experience.

• Identified customer experience and process improvement opportunities through the analysis of critical metrics and feedback from the business.

• Leveraged process efficiency experience to evaluate business needs, identify innovative improvement opportunities, and work effectively with project sponsors, business unit teams, process owners, and subject matter experts.

• Developed and directed program roadmaps and solution rollout strategies across all business partners.

• Researched current business problems, strategic objectives, and project teams.

• Developed and maintained processes, project plans, and schedules from initiation through delivery, including status reporting, team management, troubleshooting, and problem resolution to ensure the completion of assigned projects on schedule and within budget.

• Managed numerous deliverables across multiple areas of the organization to ensure timely completion within budget.

• Built and maintained effective partnerships with critical cross-functional leaders and project team members (Solution Architects, PMs/TPMs, Procurements, Channel Managers, and Various Support Functions).

• Worked with engineering managers and engineers to estimate work efforts, define milestones, and manage resources.

• Identified and resolved issues and conflicts within the project team. CMIT SOLUTIONS OF ENCINO - 2020 – 2021

SENIOR PROGRAM MANAGER/PORTFOLIO MANAGER

A c h i e v e m e n t s / T a s k s

• Managed monthly project forecasts, aligning with budgetary objectives and adjusting targets as necessary.

• Served as the single point of contact for 6+ VP clients, promptly responding to requests and inquiries.

• Delivered clear visibility and regular reporting on project status, timelines, milestone tracking, budget status, risk/issue identification, and resource utilization via executive dashboards.

• Exceeded CMIT KPIs by 20% for seven consecutive months.

• Developed a new pre-qualification process, enhancing service business objectives and increasing the Bid Win ratio by 45%.

• Identified and managed risks across projects, escalating issues appropriately. Danville, California

9 2 5 . 2 08. 9 8 2 8

Danville, CA 94506

Mobile 925-***-****

********@*******.***

• Managed project dependencies and critical paths, utilizing tracking tools for effective oversight.

• Planned and tracked global development project progress, defining clear milestones.

• Conducted periodic customer reviews, addressing service portfolio issues and planning deliverables.

• Negotiated contracts and pricing proposals, securing favorable terms for professional services.

• Led a cross-functional team of over 20 specialists and subject matter experts.

• Established a formal process for standardized project management, from requests to reporting.

• Drove business process redesign, achieving transformational improvements in processes and systems.

• Provided biweekly summaries to management, aligning deliverables and recommendations with Sales and Services objectives.

HEWLETT PACKARD ENTERPRISE -HPE -HP Pointnext- (Cloud Services-Software-IT Infrastructure-Technology Services 2015 – 2020

SENIOR PROGRAM /PORTFOLIO MANAGER

A c h i e v e m e n t s / T a s k s

• Oversaw the HP-Pointnext Engagement Portfolio, implementing risk containment strategies and fostering professional development.

• Managed project delivery, ensuring alignment with customer objectives, turnaround success, and adherence to risk strategies.

• Achieved a 25% project cost reduction by integrating talented freelancers and maintaining high-quality standards.

• Enhanced project transparency through executive dashboards, tracking timelines, milestones, budgets, risks, and resource utilization.

• Developed and executed project plans, ensuring timely and budget-compliant completion, with a focus on team management and problem resolution.

• Directed a team of 4 PMOs and 30+ Project Managers, promoting competency development, training, and certification.

• Advised on portfolio governance evolution, ensuring project oversight throughout their lifecycle, based on a tiered accountability model.

• Led cross-functional teams, managing the end-to-end NPI & NPA process, and provided strategic management direction in NPI meetings.

HEWLETT PACKARD/HP SERVICES -HPS (Consulting & Integration -Technology Services -Managed Services-CMS-SW) 2008 – 2015

PROGRAM MANAGER

A c h i e v e m e n t s / T a s k s

• Delivered large-scale, complex projects within financial targets, ensuring high-quality deliverables to clients on schedule and budget.

• Conducted thorough reviews of project data for accuracy and completeness, upholding the integrity of project reporting.

Danville, California

9 2 5 . 2 08. 9 8 2 8

Danville, CA 94506

Mobile 925-***-****

********@*******.***

• Executed strategic project planning, aligning with program development goals and tracking global progress against defined milestones.

• Developed and led a Project Manager training program, incorporating modern educational practices to enhance team capabilities and workflow efficiency.

• Oversaw the New Product/Services Approval (NPA) process, ensuring seamless integration of new offerings.

• Guided cross-functional teams through the end-to-end New Product Introduction (NPI) and NPA processes, providing strategic direction in critical meetings.

• Implemented robust risk, quality, and change management strategies, aligning with organizational standards to maintain project excellence.

• Managed monthly project forecasts, aligned with HPS’s financial objectives, and made necessary adjustments.

• Continuously improved the PMO HP process, maintaining compliance through adequate documentation, KPI monitoring, and setting clear expectations.

• Administered Customer Satisfaction Surveys for high-stakes projects, ensuring client satisfaction and service excellence.

• Achieved an 11.8% revenue boost through comprehensive business optimization analyses.

• Elevated project team performance by 15% during critical quarters, meeting and surpassing end-of-year KPIs.

• Facilitated executive-level communication, delivering concise and impactful updates.

• Managed program resource allocation, leveraging the Global Delivery resource management process to match project needs with skilled professionals.

• Collaborated with business and delivery partners to provide comprehensive support to the program.

• Crafted and managed engagement scopes, strategies, project plans, resources, and budgets, driving project success and client satisfaction.

PREVIOUS EXPERIENCE:

• PROGRAM MANAGER/ PROJECT MANAGER HEWLETT PACKARD Consulting & integration -SW 2003–2008

• PROGRAM MANAGER COMPAQ - 2002-2003

EDUCATION:

• Master of Business Administration (MBA), Business Administration o National University, San Jose, California

o Specialized in strategic management and financial analysis, complemented by real- world business simulations and leadership training.

• Bachelor of Science (BS), Business and Accounting o National University, San Jose, California

o Focused on comprehensive business principles and advanced accounting techniques, preparing for a data-driven business environment.

Danville, California

9 2 5 . 2 08. 9 8 2 8

Danville, CA 94506

Mobile 925-***-****

********@*******.***

PROFESSIONAL DEVELOPMENT & ACTIVITIES:

• UC Berkeley Software Design & Development

o Engaged in cutting-edge software design and development programs, focusing on innovative solutions and technological advancements.

• Scrum.org Professional Scrum Master (PSM)

o Certified Professional Scrum Master, adept at agile project management, facilitating cross-functional team collaboration, and driving efficient project delivery. LICENSES & CERTIFICATIONS:

• Certified Professional Scrum Master

(PSM): Mastery in agile project

management and scrum practices.

• Six Sigma Black Belt Candidate:

Obtaining certification for advanced quality

management techniques.

• Change Management Certification:

Proficient in managing and leading

organizational change.

• Go-To-Market Strategy Specialist:

Trained in developing and implementing

effective market entry strategies.

• Lean Foundations: Expertise in lean

principles to enhance efficiency and value.

• Six Sigma Foundations: Solid foundation

in Six Sigma methodologies for process

improvement.

• Data Science with Agile Methodology:

Applying agile practices to data science

projects for accelerated innovation.

• Artificial Intelligence Foundations:

Understanding neural networks and their

applications in AI.

• NoSQL Database Proficiency: Skilled in

NoSQL database technologies for scalable,

high-performance applications.

• AI for Project Management: Integrating

artificial intelligence into project

management for enhanced decision-making.

• Design Thinking in Data Intelligence:

Utilizing design thinking to derive insights

from data.

• Visionary Leadership: Committed to

leading with foresight and strategic

direction.

• PMO Setup Expert: Experienced in

establishing and managing a Project

Management Office.

• Kanban Practitioner: Implementing

Kanban to maintain lean workflow

processes.

• Big Data Program Management:

Foundations in managing large-scale data

projects.

• Agile Transformation Leader: Guiding

organizations through successful agile

transformations.

• Advanced NoSQL for Data Science:

Deepening NoSQL knowledge for data

science applications.

Contact this candidate