Customer Service Social Media
Resume:
CHESTER LUCAS SALONGA
**** ** **** *** ***, FORTH LAUDERDALE, FL 33315
Contact No: 954-***-****
Email Address: ****************@*****.***
A calm pleasant, helpful and hardworking individual who has a passion for great food and who enjoy cooking mouthwatering dishes. I usually gets a buzz out of working in a busy kitchen, and a great pleasure out of seeing happy faces enjoying a good meal that I prepared. As a natural leader I am also task to delegate my junior staffs. As an experienced chef for the past 10 years, I have proven track record of preparing great food that will entice diners and leave them wanting more. I love freedom of expression that cooking gives me the willingness to work hard to build a career in the culinary word. At present I am looking for a suitable position with a company that wants to recruit talented and enthusiastic individuals. EXPERIENCES
Position: Manager Owner
Company: SHAWARMA SHARAP
Location : Angeles City, Pampanga Philippines
Duration: November 12 2023 to Present
Responsibilities
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operation Position: CHEF DE PARTIE
Company: GNJ GROUP- 3 LINES, SHAWARMA PARK
Location : Riffa BAHRAIN
Duration: February 25.2017 to July 28.2023
No of Hours Work: 48 hours/week
Duties and Responsibilities:
Follows instructions and recommendations from my immediate superiors to complete daily tasks.
Able to estimate daily production needs and checking the quality of raw and cooked food products to ensure that standards are met.
Ensure that the production, preparation, and presentation of food are of highest quality at all times.
Knowledgeable of all standard procedures and policies pertaining to food preparation, receiving, storage and sanitation.
Personally responsible for hygiene, safety and correct use of equipment and utensils. Checks periodically expiry dates and proper storage of food items in the section. Consult daily with Head Chef and executive Chef on the daily reruirements, functions and also about any last-minute preparations.
Guides and trains subordinates daily to ensure high motivation and economical working environment.
Monitor stocks and place orders when there are shortages. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
Position: GENERAL LINE COOK
Company: Prince Palace Restaurant
Location: Muscat Oman
Duration: May 04 2014 – August 14 2016
No of Hours Work: 48 hours/week
Position: ASSISTANT CHEF
Company: Abunawas Restaurant
Location: Doha Qatar
Duration: June 2011- September 2013
No of Hours Work: 48 hours/week
Position: STOCK MAN
Company: SM Appliance Center
Location: SM Clark Balibago Angeles City
Duration: September 2009– February 2010
No of Hours Work: 48 hours/week
Job Description :
Safely unloaded, received, sorted, stored, and transported store items from semi-trailers while keeping items neat and in order. Performed inventories count of store products. Ensured that floor surfaces are clean and free of clutter by using various brooms, mops, and other floor cleaning equipment. Assisted with keeping store shelves stocked with the merchandise in various departments to maximize sales and profit. Utilized blueprints and layouts to identify and ensure the placement of products throughout the store.Served as a customer service associate by assisting store customers and coworkers with store products. Position: BAKER
Company: SM French Baker
Location: SM Clark Balibago Angeles City
Duration: June 2009– September 2009
No of Hours Work: 48 hours/week
Job Description:
Produce cakes, pastries, and breadsby combining ingredients after strict measurements, testing new recipes, developing recipes, decorating cakes, maintaining the baking area clean, complying with sanitation rules, and checking ingredient freshness and availability. Position: PRODUCT SAMPLER/ OPERATOR
Company: TIPCO (Trust International Paper Corporation) Location: Bundagul, Mabalacat City
Duration: March 2008 – June 2009
No of Hours Work: 48 hours/week
Job Description :
Set up, operate, or tend paper goods machines that perform a variety of functions, such as converting, sawing, corrugating, banding, wrapping, boxing, stitching, forming, or sealing paper or paperboard sheets into products. Performed trouble shooting, identified and corrected machine related problems through proper adjustments to various parts of the machine. Position: MERCHANDIZER BOUNTY FRESH
Company: SM HYPER MARKET
Location: SM Clark Balibago Angeles City
Duration: November 2006 – October 2007
No of Hours Work: 48 hours/week
Job Description:
Plan and manage product ranges, inventory, displays and promotions. Collaborate with buyers, suppliers, analysts and retail teams to have the right products in stock, on the shelf and in attractive displays at the right price to interest customers and produce sales. Position: MERCHANDIZER- JBL
Company: SM Clark Department store
Location: SM Clark Balibago Angeles City
Duration: June 2006– November 2006
No of Hours Work: 48 hours/week
EDUCATION
Tertiary: Baker
Philippine Institute
Kingdom of Bahrain
2019
Computer Technician- Graduated
Clark International Computer Science
Dau Mabalacat, Pampanga Philippines
2004 – 2006
Secondary: Camatchilles High School-Graduated
Dau, Mabalacat, Pampanga Philippines
2000 - 2004
Primary: Sapang Biabas Elementary School-Graduated Dau Mabalacat, Panpanga Philippines
1994-2000
SPECIAL ABILITIES AND SKILLS:
Knowledgeable in Computer, Machine Operator & Quality Controller, Good in Spoken and Written English, Basic Knowledge in Arabic Language Driver’s License Philippines Professional Code: 1, 2, 3. License # C1104177417
Driver License Bahrain: Private 10-1-18 Expiry: 09-1-2023 Reference available upon Request
I hereby certify that the above information are true and correct to the best of my knowledge and abilities.
Chester L. Salonga
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