Customer Service Administrative Assistant
Resume:
Jameelah Bridges
Duluth, GA *****
*.***********@*****.***
Dedicated customer service professional with more than 15 years of resolving customer issues and internal employee concerns. Effectively managing multiple projects while maintaining operational excellence.
Work Experience
I9 Compliance Administrator, Testing & Assessment Rep II Southern Company Services
January 2020 to Present
· Oversee entire electronic I-9 Process answering questions from LawLogix users/verifiers.
· Communicate and administer policy and procedure to ensure compliance within work team.
· Set up and train new verifiers in LawLogix database while troubleshooting software issues.
· Runs compliance reports via HRIS and Oracle platforms to ensure accuracy of information.
· Provide resolution to employee issues through direct contact or guidance to subordinates. HR Coordinator, Senior Administrative Assistant
City of College Park/Georgia International Convention Center January 2016 to December 2020
· Served as departmental human resource coordinator and employe engagement liaison: prepared new hire paperwork, review time sheets for accuracy and input payroll data into Attendance Enterprise portal.
· Responsible for facilitating meetings, events, and presenting information to executive leadership.
· Create and execute major deadline-driven initiatives, on budget and on time, using appropriate combinations of vendors, contractors, agencies, and in-house services.
· Attends meetings, serves on committees, and makes presentations as needed for executive leadership.
· Works with HR partners to make offers, collect data, conduct background checks, and drug screens.
· Facilitate classes on HR concerns, compliance, and employee retention. Executive Assistant
Atlanta Municipal Court
January 2013 to December 2016
· Maintains knowledge base for alternative dispute resolutions programs and current trends in the field.
· Managed multiple projects/teams with overlapping tasks while safeguarding client Information.
· Monitor and measure operational performance against established goals and metrics.
· Delegate customer service functions contributing to ensuring a high-performing work team.
· Responds to questions or complaints, research problems, and initiates problem resolution.
· Provide feedback to cross-functional teams on recurring issues, propose and assist with implementing improvements to services offered, policies, processes and systems. Store Manager, Customer Care Center Supervisor
CVS
January 2009 to December 2013
· Lead monthly meetings with upper management to discuss trends and performance in the customer experience optimizing staffing processes to attract, motivate and retain the best talent.
· Maintained store staff by recruiting, selecting, and facilitating training employees.
· Improved company efficiency to meet KPI’s and service level targets on a consistent basis.
· Responsible for reporting metrics, resolving customer concerns and monitoring customer service quality.
· Managed employee attendance, scheduling, corrective counseling, and performance reviews.
· Acting recruiting manager for career awareness events such as job fairs/ info sessions. Education
Clayton State University - Morrow, GA
January 2020 to December 2020
BA in Marketing- Management
Clark Atlanta University - Atlanta, GA
January 2006 to December 2006
Skills
• Excel
• Word
• Strong Interpersonal skills
• Confidential Records Management
• Great project management skills
• Excellent Written and verbal communication skills
• Proficient in Microsoft
• Policy/Compliance Interpretation
• PowerPoint
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