Los Angeles Customer Service

DEBORAH ADEPA SEFA

Hockley, TX • 323-***-**** • **********@*****.*** • www.linkedin.com/in/deborah-awo-sefa-776083171/

EDUCATION

**** - ******** ** ****, ***** in Sociology & Minor in Criminal Justice, CSU Dominguez Hills, Carson, California

2019- Associate in Sociology, Los Angeles Trade Technical Community College, Los Angeles, California

SKILLS

Remote Team Collaboration Self-Discipline & Accountability

Time Management & Multitasking Self-Motivation & Proactive

Flexibility & Adaptability Strong Communication (Email, Video, and Phone)

Data Management & Documentation Problem-Solving & Conflict Resolution

Counselor & Behavior Management Customer Service & Client Relations

PROFESSIONAL SUMMARY

A highly adaptable and self-motivated professional with strong communication and interpersonal skills. Proficient in remote collaboration and multitasking in fast-paced environments. Reliable team player with a proven track record of delivering excellent customer service and administrative support. Experienced in managing data, scheduling, and coordinating tasks in both remote and in- person settings. Ready to bring organizational and problem-solving skills to a remote environment.

Behavioral Intervention Specialist

The City School., Los Angeles, CA Aug 2022- Feb 2024

Provided 1:1 behavioral intervention to students in both remote and in-person settings.

Collaborated with teachers and parents via video conferencing and email to develop student report strategies.

Managed students’ behavior and progress documentation, using data to guide interventions and instruction.

Closet Warehouse, Los Angeles, CA (Remote thrice a month)

Administrative Assistant Feb 2019- June 2024

Scheduled virtual meetings, managed remote communication channels (email, phone), and booked travel arrangements.

Handled document management, including digital file and basic invoicing using remote collaboration tools.

Assisted with client inquires and provided virtual customer support.

Package Handler, FedEx, Los Angeles Airport Aug 2021-May 2022

Coordinated with team members to ensure packages were sorted and prepared for shipment, following strict protocols.

Adapted quickly to a high-volume, deadline- driven environment.

Cohered to all warehouse safety guidelines.

Amazon Shopper (Whole Foods Market) Beverly Hills, CA May 2019-Nov 2021

Provided excellent customer service through remote order confirmation and communication.

Collaborated closely with online customers to ensure timely and accurate order fulfillment.

LATTC Child Care Center, DTLA, CA

Receptionist Administrator Feb 2017-Feb 2019

Managed daily communication and scheduling via phone and email.

Oversaw office inventory, supply orders, and maintained digital calendars.

Delivered exceptional customer service in both remote and in-person interactions with parents and visitors.

Certifications & Technology

Proficient in Microsoft Office

Zoom

Phone call merging

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