Customer Care Life Safety

Mohammad Naqibul Hossain

Queens, NY ***********@*****.*** cell: 470-***-**** & 703-***-****. Authorized to work in the US for any employer. https://www.linkedin.com/in/mohammad-hossain-39058a73?trk=nav_responsive_tab_profile_pic

Professional Skills:

Enthusiastic and disciplined Facility Maintenance Manager with a track record of 20+ years of success managing state/federal agencies, commercial and higher education facilities maintaining budgetary controls. Proven and result oriented achievements in Energy Efficient maintenance operation and sustainability. Conclusive leader, focused on customer satisfaction through expertise in: • Prioritizing • Scheduling •Trouble shooting • Preventive Maintenance • Physical plant• Research labs • Energy Efficient Operation • Campus living and residential education • Cleaning processes knowledge • Fire & Life Safety Prevention & Security Management. • Facilities Management.

Education:

• B. S.S. (Social Science): Dhaka University, Dhaka 1986

• B.O.C (Certified Building Operator)- Gwinnett Technical College, GA 2014

• N.E.E.C (Northwest Energy Efficient Council) Certified Energy Operator, WA 2014

• B.M.E (Building Maintenance Engineer) PGCC, MD 2022

Professional Experience:

Assistant Facility Manager (AFM):

University of Virginia, Charlottesville, VA, 01/01/2023 to 10/13/2023

• Planned, coordinated, and executed, direct and indirect comprehensive facility operations, maintenance, and service-focused strategic and operational management for a multifaceted student Health Facility.

• Performed a wide range of operational and administrative responsibilities to assist with personnel management, project management, event support, maintained inventory, recordkeeping, customer relations, and compliance.

• Collaborated with facility managers and built partnerships with maintenance and custodial personnel, as well as internal and external customers.

• Worked mostly independently to provide and orchestrate customer service and execute seamless and safe operations.

• Provided primary and direct oversight and preparation of large part-time student staff responsible for managing emergencies, response, operations, leading other staff crews, program support, reservation support, and seamless service.

Zone Manager (ZM):

George Washington University, Washington, D.C, 01/18/2022 to 7/19/2022

• ZM was responsible for the efficient and cost-effective operations, maintenance, and management of all the University facilities on the Foggy Bottom Campus in Washington, D.C.

• ZM Planned and directed, through subordinate staff, a large-scale building operations and related functions and activities.

• ZM worked closely with other Zone Managers and Manager for Shared/Scheduled Services to ensure timely responsiveness, consistent service delivery, and optimal building operations.

Supervisor, Buildings and Maintenance:

STATE UNIVERSITY OF TEXAS, AUSTIN COMMUNITY COLLEGE, TX, 01/11/2021 to 1/04/2022:

• Supervised Building Techs. and other groups as when needed, trained, coaches, directed, coordinated, and disciplined personnel while adhering to organizational human resource policies and procedures as well as related employment laws.

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• Recommended hire and termination personnel actions for positions supervised…….

• Maintained paperwork and computer related work, or work orders, for the operation, maintenance, and repair activities.

• Recommended modifications and upgrades to building maintenance systems.

• Gathered information on projects and tasks that will be performed by the staff; organizes work orders and visits work sites to monitor progress; ensures standards are maintained on work performed.

• Conducted and maintained inventoried and ordered materials as needed, reviews invoices for processing.

• Monitored and maintained budget for Building and Maintenance department and approves all expenditures.

• Supervised and participated in the development and implementation of a preventative maintenance program for building maintenance zone wide.

• Estimated and purchases tools, materials, and supplies necessary to perform assigned duties and tasks.

• Responded to emergencies and after hours call outs.

• Ensured appropriate employee safety and compliance training are completed for staff.

• Communicated with Director about any tasks and/or projects that may require third party expert assistance.

• Received and appropriately responds to special requests from college community.

Assistant Maintenance Manager:

STATE UNIVERSITY OF NEW YORK ADIRONDACK, Queensbury, NY 9/11/2019 to 01/01/2021:

• Supervised 17+ permanent and temps (1 Head and 2 Custodian), trained, coaches, directed, coordinated, and disciplined personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommended hire and termination personnel actions, documented for positions supervised (Union). Gathered information on projects and tasks that will be performed by the staff; organizes work orders and visits work sites to monitor progress; ensures standards are maintained on work performed.

• Conducted and maintained inventoried, estimated and purchases tools, equipment and ordered materials as needed, reviews invoices for processing. Monitored and maintained budget for cleaning department and approves all expenditures.

• Ensured appropriate employee safety and compliance training are completed for staff per State, federal, CDC and DOH. Received and appropriately responds to special requests from college community.

• Communicated with Director/FAC MGT about any tasks and/or projects that may require third party expert assistance.

Fire and Life Safety Director and Security In-charge:

Marriott Fairfield/538W NY, Hilton Garden Inn/326W, 37th St (Big-intel SEC Grp)-11/2017 to 9/1/2019:

• Responsible for Fire, Life Safety, Emergency Actions & Fire commend center.

• Worked with NYPD, FDNY, FBI, as well as private armed security agents.

Zone Chief

Georgia State University, GA -2012 -2016:

• Successfully managed $ 4 million maintenance budget

• Hired, developed, and led multidisciplinary maintenance team (26 perm 15 temp) of AZCs, FAC Cord, MEIs, Plumbers, Electricians, Carpenter, and Trade Workers.

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• Consistently met or exceeded all facility needs (repair, modifications, installations, projects, and contractors work and price negotiation) performance objective.

• Implemented creative and cost-effective staff training initiatives. Mentored and trained new Assistant Zone Chiefs and lead personnel.

• Concurrently served as energy efficient LED lamps replacement project manager for all the Zones buildings

• Ordered materials, supplies, tools and maintained inventory.

• Customer satisfaction monitored by feedback. Developed/implemented a preventive maintenance program.

Fire Safety Director

Mount Sinai Hospital, NY-2011-2012:

Fire Safety Director and Security-In charge:

New World Mall, Flushing, NY (Cube Group) – 2010-2011:

• Supervised 5 Fire/Security Guards. Responsible for Fire, Life Safety, Emergency Actions & Fire commend center.

Security and Fire Protection Officer:

Aviation Safeguard, LaGuardia Airport, NY-2008-2010:

• Conducting unarmed foot and/or vehicle patrol (interior and/or exterior) surveillance of Airport facilities. Fire watch in the designated area and reporting

Maintenance Supervisor:

Department of State/United States of America/US Mission, Dhaka, 1987-2008:

• Coordinated daily building and facilities operations for housing and offices, ensuring that operational needs of the department and residents/occupants are met.

• Acted as a contact for landlords/vendor relationships for supplies and services and had an oversight role in managing the annual turn process (Make-ready renovation).

• Supported the Facility Manager in all long-range maintenance, financial, and life cycle planning, implementing new technologies, and strategic planning within FAM Housing Operations. Ensured that all policies and procedures are in place and executed that lead to an efficient, safe, code-compliant housing and office environment for occupants and work environment for staff.

• Developed and led a team of 52 building maintenance team of 2 Assistant Supervisor, 8 foreman and 42 skilled technicians of Refrigeration/HVAC, Plumbing, Electrical, Metal, Carpentry, Masonry, Painting, and cleaning crews.

• Engaged in repair, renovation, installation, and preventive maintenance of 3 office buildings and 80 residential quarters for diplomats, US officials and their families.

• Conducted periodic surveys to determine maintenance of the USG properties and recommended corrective actions. Customers feedback followed up and took appropriate action.

• Made hiring and termination recommendations by evaluating staff.

PROFESSIONAL DEVELOPMENT:

• Emotion Regulation Gets Digital: Using Technology to Change Anxious Thinking – 10.11.23.

• A Facility Manager’s Path to Operational Excellence and Patient Satisfaction – 9.12.23

• NFMT 23 – Facility Management. 2023

• APPA Member#82997 since 2013, APPA: COVID-19 CERTIFICATES, 7/10/2020, 7/24/2020

• Building Commissioning: McCarthy, 2015

• GAPPA SEMINARS: 2013, 2014 AND 2015,

• Preventive Maintenance Program & LEEDv4: Am Institute Architecture, 2014

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• Emergency Action Plan, Z-89 Diploma, FDNY, NY, 2/26/2018.

• Fire Safety Director, Z-50, FDNY, NY, 1/18/2018, ASMEP, ISS, NY, 12/26/2017

• Aviation Customer Care, Port Authority (LGA), 11/2008, Fish Philosophy/SUNY ADIRONDACK 10/3/2019

• SHEM Pest Management Training, Department of State/U.S. MISSION, DAKAR, SENEGAL, 2007

• OSHA, JOB HAZARD Analysis Training, Department of State/U.S. MISSION, DHAKA, 2002, 2005

• FSN Supervisory Skills Workshop- Department of State/Foreign Service Institute, Abu Dhabi, 2005

• Tack Training on Time Management, U.S. Mission, Dhaka, 2003

• SHEM Pest Management Training, Department of State/U.S. Mission, New Delhi, India, 2002

REWARDS AND RECOGNITION:

• Bright Idea, Process Improvement & Best Customer SVCS award: Georgia State University 2014, 2013, 2012

• Meritorious Honor Award, Department of State/U.S. Mission, Dhaka, 1988, 1996, 2002, 2004, 2007

• Employee of Year Award, Department of State/U.S. Mission, Dhaka, 1996-1997

• Community Service Award, Franklin Award, Department of State/U.S. Mission, Dhaka, 1998, 2005

•

ADDITIONAL SKILLS:

• Computer: MS Word, MS Outlook, CMMS (QBIC, REMS, ARCHIBUS & QWARE), Internet.

• Language: Fluent in English, Bengali, Hindi, Urdu, and Spanish (beginner).

• Travel: Widely travel personality with UK, France, Canada, Uzbekistan, India, Thailand, Hong Kong, UAE, Saudi Arabia, Abu Dhabi, Casablanca, Senegal, and Spain

Voluntary services:

• Director, United State Mission Employees Welfare Association of Bangladesh 1995 - 2008

• Director United State Mission Employees Thrift & Cooperative Society of Bangladesh 1995 –2008

• University of Virginia: Summer Orientation, Wahoo Welcome, run with UVA President Jim Ryan - 2023

References: upon request

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