Customer Service Quality Control

ARTHUR PIERRE-ANTOINE

240-***-**** ad8ugc@r.postjobfree.com

PROFESSIONAL SUMMARY

Have more than 20 years of managerial experience in sales, customer service, pest control, and janitorial services. Managed teams of 25 to 40 crew members for commercial cleaning and extermination operations. Developed employees through strict operational safety procedures and ensured all precautions were followed. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

Forklift Operation Preventive Maintenance Quality control Stripping and waxing Record keeping Stock and Inventory Knowledge of OSHA Regulations

Self-motivation and the drive to work in an environment that relies on teamwork to meet goals A positive attitude, along with ambition, organization and service spirit Can work indoors or outdoors. Office cleaning

EXPERIENCE

OVERNIGHT TEAM MEMBER, Arlington, Virginia

Whole Foods, January 2024-Present

• Clean and maintain all aisles

• Inventory control and stock shelves

• Work with a team for special projects.

• Dismantle pallets and sort items

ENVIRONMENTAL MANAGER, Silver Spring, Maryland

HCSG/Layhill Nursing Home, July 2022-Present

• Manage entire housekeeping staff by instructing them on proper cleaning protocols and procedures

• Handle payroll and scheduling

• Improve employee morale and practice conflict resolution methods. STEWARDING SUPERVISOR, Oxon Hill, Maryland

National Harbor, January 2017-May 2020

• Created a scheduling strategy to comply with federal employee law; resolving holiday absentee issues

• Increased morale by coaching staff to consistently make ethical choices and support co-workers

• Promoted staff independence by training employees how to operate the scheduling system

• Reduced employee absence 40% by scheduling assignments based on workforce data

• Found ways to improve work quality, reduce tardiness, and decrease employee injuries HORTICULTURE TECHNICIAN/GARDNER, Oxon Hill, Maryland National Harbor

Reduced the cost of using expensive outside contractors by performing landscaping duties and assisting with seasonal floral designs

•

• Attracted new customers by keeping pristine gardens and floral displays on a regular basis

• Provided safety for customers by removing snow, ice and barriers caused by vegetation. OPERATIONS MANAGER, Waldorf, Maryland

Frontline Cleaning and Refinement Services, LLC, August 2011-December 2016 Responsible for the daily operations of a commercial cleaning company; Consulted with field experts, interviewed new employees, managed financial accounts and new contracts, developed new business relationships, maintained inventory and cleaning supplies

•

• Completed all cleaning, housekeeping, and maintenance duties for accounts as needed. ROUTE MANAGER, Waldorf, Maryland

ORKIN, March 2009-July 2011

Improved environmental safety by using Integrated Pest Management (IPM) to identify alternative green methods to eliminate infestations

•

• Grew profit approximately 30% by regularly promoting additional products and closing new sales Developed high customer satisfaction by performing thorough inspections of commercial facilities and residential homes to eliminate the need to return to provide free services

•

Assisted customers in determining pest control needs, safely handled chemicals, maintained routine accounts, and drove company vehicle; completed managerial tasks as assigned.

•

EDUCATION

COMPLETED COURSEWORK TOWARDS LIBERAL ARTS, Norfolk, VA Norfolk State University

COMPLETED COURSEWORK TOWARDS GED, Spring Valley, New York Spring Valley High School, US

CERTIFICATIONS

Certificate of Completion in Bloodborne Pathogen

Training

• • Certificate of Completion in Carpentry

• Certificate of Completion in Custodial Maintenance • Certificate of Completion in Floor Covering LANGUAGES

Creole/French

Intermediate

•

REFERENCES

References available upon request

Contact this candidate