Operations Associate Quality Control

MELVIN DAVIS

Charlotte, NC *************@*****.*** 864-***-****

Operations Associate

Operations Associate with more than three years' experience performing quality control, logistics and distribution who has worked successfully within tight guidelines while maintaining the standards of business operations procedures in a challenging corporate environment

AREAS OF EXPERTISE

MATERIALS HANDLING

SHIPPING & RECEIVING

ASSEMBLY

PROJECT MANAGEMENT

MACHINING

WAREHOUSE EXPERIENCE

PACKAGING

DATA COLLECTION

PROFESSIONAL EXPERIENCE

QURE Medical, Press Operator Rock Hill, SC

2019- 2020

Responsible for creating rubber equipment for public and private medical facilities

Troubleshoot molding issues to meet company standard

Trained new hires how to examine, measure, and weigh parts

Monitored production machinery/equipment operation to detect safety problems

Completed paperwork for all training sheets for new jobs performed

FEDEX, Package Handler (Ground) Fort Mill, SC

2019

Collaborated with team members to organize loads efficiently, maintained a clean and safe working environment

Transported material by use of forklifts, pallet jacks and hand trucks.

Load and unload parcels and packages on and off trucks under instructions receive from the supervisors

Moved freight, stock, and other materials to and from storage

Handles all packages and shipments with customer satisfaction in mind

GREAT WRAPS, Manager of Operations Pineville, NC

2018-2019

Responsible for accurate accounting close out for shifts

Confirm daily/shift labor hours for payroll using end of week labor report

Created staff schedules while staying on budget and ensuring proper staffing for the average volume

Responded to and resolved customer complaints and issues in a timely manner to ensure satisfaction

TD BANK, Customer Service Greenville, SC

2015-2017

Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department.

Proficiently answer customer inquiries regarding their accounts.

Review customers' accounts for transactions accuracy.

Maintained customer confidentiality, privacy and security

Ordered supplies and materials, ensuring sufficient on-hand inventory and securing sensitive and propriety items.

Reviewed and verified transactions to ensure proper processing according to established quality standards.

Daily use of Microsoft Office: Word, Excel, PowerPoint, and Outlook

SC FRANKS CHAPEL OF REMEMBERANCE, Manager of Operations Greenville Sc

2010-2014

Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.

Interviewing and training of new hires

Negotiate contracts for prearranged funeral services

Schedule funerals, burials, or cremation

Manage accounts and bookkeeping

Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.

ADDITIONAL SKILLS

Forklifting, Reach Truck, Packaging, Warehouse Distribution, Load & Unload, Pallet Jack, Clamp Truck, Machining, Order Picking

EDUCATION & TRAINING

Benedict College Bachelor Art: 2000-2001

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