Customer Service General Manager
Resume:
Sebrina Fain
Ellijay, GA *****
**********@*****.***
references: Jefferey Hobson: 706-***-****
April Webster: 706-***-****
Work Experience
General Manager
Hardee's-Ellijay, GA
January 2023 to August 2024
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Implemented effective marketing strategies that increased customer traffic by XX%
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Collaborated with the finance department on budgeting processes to achieve financial objectives
• Implemented new technologies or systems that improved operational efficiency
• Drove continuous improvement efforts across departments resulting in increased efficiency
• Managed and resolved conflicts among team members to maintain a positive work environment Store Manager
Ideal mart-Ellijay, GA
August 2021 to September 2022
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Developed and executed marketing campaigns to increase brand awareness and attract new customers
• Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Optimized inventory control processes to minimize stockouts while reducing excess inventory by XX%
• Analyzed sales data and market trends to identify opportunities for product assortment optimization
• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
• Implemented cost-saving measures that resulted in an XX% reduction in operational expenses
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Implemented incentive programs that motivated employees to exceed sales targets resulting in an XX
% increase in monthly revenue
• Identified areas of improvement within the store layout resulting in a XX% increase in average transaction value
• Implemented effective loss prevention measures resulting in a XX% reduction in inventory shrinkage
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
• Led the implementation of new technology systems such as mobile payment options or self-checkout kiosks to enhance the customer experience
Manager
Stanley’s
May 2020 to August 2021
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Managed daily operations, including scheduling, inventory management, and customer service
• Implemented cost-saving measures that resulted in XX% reduction in expenses
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image Caregiver
All Ways Caring HomeCare-Blue Ridge, GA
February 2020 to April 2021
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Implemented fall prevention strategies by removing hazards from the environment
• Assisted with physical therapy exercises as directed by healthcare professionals
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
• Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
• Notified appropriate authorities in cases of suspected abuse or neglect according to established protocols
• Maintained confidentiality regarding sensitive personal information about clients at all times
• Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
Lead Person
JBS Pilgrim'sPride-Ellijay, GA
October 2014 to October 2018
• Led a team of XX production workers in meeting daily production targets and ensuring on-time delivery of products
• Implemented lean manufacturing principles, resulting in a XX% reduction in waste and increased overall efficiency
• Developed and implemented training programs for new hires, resulting in reduced onboarding time by XX%
• Collaborated with cross-functional teams to identify process improvements and implement solutions that resulted in cost savings of XX%
• Monitored production processes to ensure compliance with quality standards and made necessary adjustments to maintain product integrity
• Managed inventory levels to prevent stockouts and minimize excess inventory, resulting in improved supply chain efficiency
• Implemented safety protocols and conducted regular safety audits, leading to a XX% decrease in workplace accidents
• Analyzed production data to identify bottlenecks and inefficiencies, implementing corrective actions that improved productivity by XX%
• Coordinated equipment maintenance schedules to minimize downtime and maximize equipment utilization
• Trained team members on operating machinery safely and efficiently, reducing the number of machine- related incidents by XX%
• Mentored and coached team members to improve their technical skills and enhance overall performance
• Implemented a quality control system that reduced product defects by XX%
• Developed and maintained production schedules to meet customer demand while minimizing overtime costs
Education
High school diploma
Skills
• Management
• Pricing
• Upselling
• Store Management Experience
• Budgeting
• Team Management
• Retail Management
• Merchandising
• Conflict Management
• Supervising Experience
• Purchasing
• Profit & Loss
• Loss Prevention
• Inventory Control
• Payroll
• Food Safety
• Leadership
Certifications and Licenses
ServSafe
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