Warehouse Supervisor Customer Service

Shawn Williams

Experienced Facilities and Warehouse Supervisor

Place of Citizenship: U.S.A.

Place of Residence: Alexandria, V.A., U.S.A.

Email: **************.**@*****.***

Cell: 202-***-****

Years of Experience:

Over seven years of experience of maintenance, logistics and facilities experience in residential and commercial environments. Skilled in implementing maintenance tracking systems and conducting general maintenance repairs. Expert in applying tools, technology and experience to maintenance and custodial related requests.

Over 20 years of experience in customer service-related fields. Proven ability to lead, manage a team and improve efficiency.

Professional Certifications and Training:

Construction Inspection Training, 2019

Forklift Certification, 2020

ICC B1 Residential Building Inspector Exam estimated completion: FY 2024.

Education:

Bachelor of Science, Education, Shaw University, 1995

Experience Summary

Dynamic and result oriented professional with a successful track record in customer service. Articulate and persuasive in dealing with management, peers, staff, and diverse clientele. Consistently meets and exceeds corporate goals, while also mentoring staff to improve customer satisfaction. Strong decision making, leadership, and negotiator, willing to work at various stores within the region. Detail oriented with an analytic mindset, able to identify areas where compliance is needed or compromised, vulnerabilities, and strengths; and able to turn abstract concepts into concrete products. Excels in interdisciplinary, diverse, and politically challenging environments, understands the value of efficient communication, and demonstrates excellent written and oral skills.

Professional Work History

Shawn Williams & Sons Home Maintenance and Waste Removal Hours; vary.

01/2023-Present (and 2011-2016)

1236 Van Buren Dr. Fort Washington, M.D. 20744

Position: C.E.O./Owner

Oversee executive leadership, public relations, and on the job-related training.

Manage and oversee a team of four employees.

Manage day-to-day operations and address and resolve customer issues.

Waste and storage removal for residential and commercial institutions.

Maintenance and repair, to include preventive maintenance, landscaping, and initial building inspections.

Familiarity with fair housing regulation compliance.

Habitat for Humanity 40 hours/week

01/2016-01/2023

2378 Plank Rd. Fredericksburg, V.A. 22401

Ending Position: Warehouse and Inventory Supervisor

Beginning Position: Volunteer Adviser/ Truck Driver Assistant

Supervised and trained five team members, to include numerous civilian volunteers, within a fast-paced environment.

Spearheaded projects to improve efficiency and eliminate costs, such as assessing inventory, improving processes and procedures that reduced down-time.

Worked directly and independently with suppliers and donators.

Subject matter expert on the company’s mission and other helpful services provided by Habitat for the public.

Handled inventory and restocked supplies daily.

Coordinated and oversaw over 15 shipments weekly.

Database management.

Repaired and tested equipment and public donations.

Town of Berwyn Heights 40 hours/week

08/2006-02/2011

Berwyn Rd. Berwyn Heights, M.D. 20740

Ending Position: Maintenance Supervisor

Beginning Position: Crewman

Supervised and trained five team members, to include two contractor staff, within an office/government environment for the entire town of Berwyn Heights.

Performed basic and complex ground keeping, waste removal and maintenance for government and private institutions.

Effectively addressed emergency or urgent efforts for immediate stabilization.

Maintained public roads, parks, and facilitated the repair of many public roads and facilities within Berwyn Heights.

Extremely instrumental in the organization of moving, housing, and supply inventory for the entire department.

Logged over 50 work details on a weekly basis; tracked the entire life cycle of work details and maintenance requests for the entire team.

Familiarity with environmental responsibilities and regulatory compliance.

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