Patient Care Call Center
Resume:
Nadirah Hall
Patient Care Advocate
Fayetteville, NC 28301
************@*****.***
Experienced customer experience associates with five years of experience in help desk, EAP systems, call center operation, and virtual support.
Authorized to work in the US for any employer
Work Experience
Patient Care Advocate
Alorica - Fayetteville, NC
August 2022 to Present
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws.
• Adjudicate routine home health and facility-based claims for long-term care.
• Analyze complaints to enhance overall quality of care. Personal Shopper
Instacart Shoppers Inc. - Fayetteville, NC
July 2021 to Present
• Communicating with the customer via telephone, chat or emails in order to receive correct online orders.
• Advise customers on substitute for unavailable products.
• Transport items to clients or business in a safe, timely manner. Contract Insurance Specialist
Remedy Staffing Temp Agency - Phoenix, AZ
November 2021 to June 2022
• Contact insurance carriers on the patient's behalf to determine status of medication payment approvals.
• Entered patient demographics,prescriptions information, and insurance data for ordering processing.
• Provided personalized solutions to retain customers that are unhappy with services. Retail Merchandiser
Anderson Merchandisers - Fayetteville, NC
August 2018 to July 2021
• Filled and straightened according to clients’ guidelines.
• Communicated any service issues with support resources and store management.
• Identified production and supply difficulties and dealing with any problems. Rental Associate
Enterprise Holdings - SeaTac, WA
September 2016 to August 2018
• Reviewed rental parameters with all customer to ensure understanding of rates, optional charges, and services.
• Updated information of vehicles that are in use or in maintenance.
• Modified customer rental invoice as customer request. Assembler
Lowe’s INC - Tukwila, WA
March 2016 to September 2017
• Maintained inventory by checking stock to determine supply levels, placing and tracking orders and verifying receipt of supplied.
• Operated cash register for cash, check and credit card transaction with excellent 99.99% accuracy levels.
• Answered questions about store policies and addressed customer concerns. Education
Bachelor of Business Administration in Business
Strayer University - Savannah, GA
August 2019 to June 2023
Skills
• CSR (10+ years)
• 10 Key Data Entry (10+ years)
• Computer operation (10+ years)
• Inventory Control (10+ years)
• Call center (4 years)
• Communication skills (10+ years)
• Live Chat (3 years)
• Typing (10+ years)
• Pricing (10+ years)
• Data entry (10+ years)
• Phone etiquette (10+ years)
• Medical Scheduling
• Patient Care
• HIPAA
• Help Desk
• EMR Systems
• Technical Support
Assessments
Customer service — Completed
July 2021
Identifying and resolving common customer issues
Full results: Completed
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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