Customer Service Team Leader
Resume:
Wyezesha Reed
Customer service,Computer literate and a motivated team leader.
Longview, TX 75602
***.*********@*****.***
Versatile customer service professional with 2+ years of experience in various roles, including cash handling, customer service, and facilities maintenance. Proficient in providing exceptional customer service, handling cash and credit transactions, and maintaining cleanliness and organization in high- volume environments. Possesses a strong background in food preparation and kitchen experience. Authorized to work in the US for any employer
Work Experience
Cook/Manager
LONGVIEW CHILD DEVELOPMENT CENTER-Longview, TX
June 2023 to August 2024
Responsible for delivery preparation and delivery of food to eating areas and cleanup; maintenance of common areas and kitchen on a daily basis as required. PRN Caregiver
Jordan healthcare service/ Elara Caring-Longview, TX March 2014 to June 2023
Assisting clients with personal care, assist with medication, and providing mobility and transportation assistance.
Night Lead Custodian
SSC Services for Education-Kilgore, TX
February 2017 to May 2022
Coordinating the work of Custodian positions in cleaning the inside of buildings and other facilities, performing minor maintenance and moving furniture and office equipment; ensures that assigned duties are completed on schedule and are done well within the area assigned . Customer Service Representative
Convergys Inbound Call Center-Longview, TX
September 2016 to November 2018
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
Cashier/Customer Service
Walmart-Longview, TX
March 2007 to October 2015
Collects payments by accepting cash or charge payments from customers.
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
Education
High school diploma
Tatum High School - Tatum, TX
October 2002 to May 2005
Skills
• Caregiving
• Custodial experience
• Facilities maintenance
• Home care
• Senior care
• Food preparation
• Meal preparation
• Dementia care
• Cleaning
• Commercial cleaning
• Laundry
• Medication administration
• Cooking
• Patient care
• Cashier (2 years)
• Computer skills (2 years)
• Merchandising
• Hospitality
• Personal assistant experience
• Google Suite
• Typing
• Custodial Experience
• Cash handling
• Restaurant experience
• Caregiving
• Assembly
• Kitchen Experience
• Computer Literacy
Certifications and Licenses
Driver's License
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