Call Center Customer Service

Nafisa Morrison

***********@*****.*** 704-***-**** Charlotte, NC

SUMMARY

Accomplished Dispatch professional with 16 years of experience in customer service and call center roles. Expertise in handling payments, troubleshooting, and coordinating vendor relations. Seeking to leverage skills in a Dispatch position to ensure efficient and effective operations.

WORK EXPERIENCE

Securitas CHARLOTTE

Dispatch Feb 2023

• Efficiently managed and directed inbound and outbound communications, ensuring prompt response to client requests and coordination of security personnel for Securitas, maintaining a high standard of service and operational effectiveness.

• Dispatch out security guads

The Virtual Call Center Inc

Call Center Agent Apr 2016 - Present

• Manage customer bookings and process payment transactions with high accuracy to facilitate seamless cruise experiences.

• Resolve booking-related issues efficiently, ensuring customer satisfaction and service continuity. Harris Teeter

Vendor Rec/Scan Coordinator Backup, Deli Clerk, Stocker Dec 2014 - Present

• Ensure accuracy of pricing and tagging to maintain inventory integrity and support vendor relations.

• Efficiently manage vendor check-ins and organize documentation to uphold company standards and operational efficiency.

iQor

Call Center Agent Jul 2017 - Mar 2021

• Processed customer payments efficiently, ensuring accurate financial transactions and maintaining high levels of customer satisfaction.

• Provided effective troubleshooting for device-related issues, resulting in improved service quality and customer experience.

TTEC

Agent Feb 2010 - Sep 2018

• Processed new claims efficiently, ensuring accurate documentation and prompt appointment setting for individuals seeking unemployment support.

• Coordinated with the Red Cross to schedule and manage appointments, contributing to the timely assistance of those in need.

The Pines at Davidson

Waitress Oct 2012 - Nov 2013

• Provided attentive customer service by accurately taking and delivering orders, ensuring a positive dining experience.

• Maintained restaurant cleanliness and table readiness, contributing to an organized and welcoming environment. Lowes Foods

Deli Clerk Aug 2007 - Jan 2010

• Skillfully prepared custom meat cuts and arranged a variety of party trays to meet customer specifications and satisfaction.

• Provided prompt and courteous service by efficiently taking and fulfilling deli orders, enhancing the overall customer experience.

EDUCATION

North Mecklenburg High School

High School Diploma

Jan 2008

SKILLS

Processing of Reclaim • Balancing Register Tills • Controlling Inventory • Organization • Time Management • Leadership • Dates on Products • Receiving All Direct Deliveries to Store • Problem Solving • Customer Service • Hand Held Computer • Problem Solving

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